Cynthia Burrows
Washington,DC
Summary
Highly-motivated Guest Experience Professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic, reliable and professional. Takes pride in providing excellent customer service and creating memorable dining experiences for all guest. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations as well as high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Parlor Victoria
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Security Host
Arcade/ Akeedo
11.2023 - Current
- Supported corporate events as a professional Security Host, promoting a positive image for the company while prioritizing guest safety.
- Managed access control for authorized personnel, ensuring a safe work environment for all staff members.
- Elevated overall guest satisfaction by promptly addressing concerns reported regarding security or attendee behavior while on site at events.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Banquet Captain
Windows Catering
04.2023 - Current
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Trained new employees on proper sanitation practices, customer service etiquette.
Banquet Captain /Restaurant Server
Blackwall Hitch
07.2021 - 04.2023
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Used clear communication to relay food and drink orders to kitchen staff.
Education
TAM (Technical Alcohol Management) - Mixology And Learning Skills For Life
Professional Bartending School And Whashington LiteracyCenter
Washington DC / Arlington VAEsthetics
Aveda Arts Esthetician
Alexandra Virginia Skills
- High-volume dining
- Security monitoring
- People skills
- Critical thinking
- Customer service
- Friendly, positive attitude
- Supervision & leadership
- Multitasking
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Banquet Coordination
- Beverage Preparation
Timeline
Server
Parlor Victoria
02.2024 - Current
Security Host
Arcade/ Akeedo
11.2023 - Current
Banquet Captain
Windows Catering
04.2023 - Current
Banquet Captain /Restaurant Server
Blackwall Hitch
07.2021 - 04.2023
TAM (Technical Alcohol Management) - Mixology And Learning Skills For Life
Professional Bartending School And Whashington LiteracyCenter
Esthetics
Aveda Arts Esthetician
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