JACQUELYN D MEEKS
Covington,GA
Summary
Detail-oriented,and customer-focused professional with >20 years of experience in customer support, community operations, and healthcare environment. Adept at working independently in high-pressure environments while managing multiple priorities with precision. A proven track record of supporting clinical and care teams, improving workflows, and resolving client and provider concerns with a partnership-oriented approach. Strong communicator with exceptional written and verbal skills and a passion for process improvement. Seeking a position to enhance efficiency, and strengthen collaboration across internal teams.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
DSA
Quest Diagnostics
2022.01 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
HSSA Representative
Quest Diagnostics
2019.07 - 2022.01
- Serves as an HSSA Develop and promote processes to facilitate streamlined work for the team and cross-functionally
- Subject matter expert, assisting providers by answering questions, solving technical issues, and improving internal processes for higher efficiency and accuracy for Tier 1 clients.
- Acts as a liaison between clients and internal lab teams, ensuring accurate and timely communication of test results and service-related issues.
- Manages complex medical and technical support requests, contributing to an exceptional provider experience.
- Identifies trends and recurring provider issues; proposed and implemented long-term solutions to reduce disruptions and improve service delivery.
- Partners closely with Operations, Product, Customer Service, and medical teams to address and resolve provider concerns.
- Manages competing priorities in a fast-paced environment while maintaining HIPAA compliance and attention to detail.
- Supports platform improvements and assisted in managing high-quality, efficient work across departments.
- Various Locations
Dedicated Client Services Tech Rep II
Quest Diagnostics
2015.08 - 2019.07
- Supported Health System Tier 1 clients through advanced issue resolution, call handling, and root cause analysis.
- Took on increasing responsibilities in operations and process improvement, ensuring smoother workflows and more responsive client support.
- Collaborated cross-functionally to enhance systems, reduce delays, and elevate customer service standards.
- Delivered sensitive health information with empathy and professionalism, while maintaining full compliance with HIPAA and internal protocols.
- Participated in trend analysis and client feedback sessions to proactively improve care delivery and communication.
- Maintained exceptional written documentation and utilized multiple platforms to support real-time problem resolution.
- Contributed to training and knowledge sharing within the team to elevate overall service capabilities.
Client Services Tech I
Quest Diagnostics
2007.10 - 2015.08
- Provided frontline support and troubleshooting to clients regarding lab testing, results, and operational processes.
- Supported ongoing improvement of provider resources and services by communicating feedback to leadership.
- Logged calls, updated client records, and ensured consistent issue resolution across departments.
- Assisted with education and orientation for clients on lab systems, services, and procedural updates.
- Built strong relationships with care partners, demonstrating a service mindset and commitment to operational excellence.
- Collaborated with laboratory staff to troubleshoot and resolve client issues promptly and efficiently.
Billing Coordinator
Quest Diagnostics
2002.08 - 2005.05
- Processed medical claims and billing inquiries while supporting providers and patients with payment arrangements and account updates.
- Ensured accuracy in insurance coding and documentation, reducing errors and claim denials.
- Reviewed and analyzed Explanation of Benefits (EOBs) and followed up with insurance carriers for claim resolution.
- Streamlined billing processes, enhancing accuracy and reducing discrepancies in account management.
Education
BA - Healthcare Administration
Stratford University
Woodbridge, VA06.2026
AAS - Science
Anthem College
On Line Degree04.2007
Certified Medical Claims Examiner - Billing / Claims
Georgia Medical Institute
Jonesboro, GA05.2001
Skills
- Exceptional Communication (Verbal & Written)
- HIPAA Compliance Cross-functional Teamwork
- Workflow & Process Improvement
- Customer Support Provider Assistance
- Independent Work Ethic Adaptable Detail-Oriented
- Time management
- Attention to detail
- Critical thinking
- Dependable and responsible
- Active listening
- Problem resolution
- Decision-making
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
DSA
Quest Diagnostics
2022.01 - Current
HSSA Representative
Quest Diagnostics
2019.07 - 2022.01
Dedicated Client Services Tech Rep II
Quest Diagnostics
2015.08 - 2019.07
Client Services Tech I
Quest Diagnostics
2007.10 - 2015.08
Billing Coordinator
Quest Diagnostics
2002.08 - 2005.05
BA - Healthcare Administration
Stratford University
AAS - Science
Anthem College
Certified Medical Claims Examiner - Billing / Claims
Georgia Medical Institute