Jacquelyn Dowdy

Communicate with customers via telephone or email to resolve disputes regarding invoices.

Research for missing funds.

Processed payments

Recommend Credit removal due to nonpayment or slow payment

Review statements and daily shipment statuses. Follow up with revenue control to ensure cash application correction was completed.

Send aging reports.

• Managed a portfolio of delinquent loans, ensuring proactive follow-up and successful resolution of accounts.
• Contributed to the reduction of company losses by effectively managing high-risk accounts.
• Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
• Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
• Mitigated financial risk through accurate assessment of borrower''s ability to repay outstanding debts.