Michelle DeMarco-Reyes
Deltona,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Research Specialist II
Walt Disney World Parks and Resorts
Orlando, FL
05.2015 - Current
- Communicate department initiatives to Cast Members dailyand apprise Park Leaders of opportunities in advance of deadlines
- Ensure equipment is ready and the correct inventory is available for all scheduled Cast Members
- Act as a liaison between the Cast Members and Park Leaders
- Collect market research through guest intercept surveys
- Lead the way way with organizational and departmental policies, procedures and updates
- Train new Cast Members on the Science of Surveying, Methodology, and park specific details needed to perform their role
- Day One Facilitator,RSI and RSII Trainer, Safety and Wellness Champion
Store Manager
Cold Water Creek
Milford, CT
12.2010 - 07.2014
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Developed strategies to maximize sales and profitability.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Cast Member/Store Manager
The Disney Store
Farmington/Milford, CT
- Assisted guests with questions and concerns while providing exceptional customer service.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Organized, stocked and replenished merchandise following set standards.
- Trained new cast members on procedures, policies, and safety regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Shelton High School
Shelton, CT06-1988
Some College (No Degree) - Business Administration and Management
University of New Haven
West Haven, CTSkills
- Sampling Techniques
- Qualitative Research
- Quantitative Research
- Data Collection
- Survey Collection
Additional Information
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Timeline
Research Specialist II
Walt Disney World Parks and Resorts
05.2015 - Current
Store Manager
Cold Water Creek
12.2010 - 07.2014
Cast Member/Store Manager
The Disney Store
High School Diploma -
Shelton High School
Some College (No Degree) - Business Administration and Management
University of New Haven