Jacquelyn Frye
BlueMercury
Chicago ,IL
Summary
Dynamic retail professional with a proven track record at BlueMercury, excelling in customer assistance and product knowledge. Adept at driving sales through personalized recommendations and efficient POS operations. Recognized for enhancing store presentation and maintaining high inventory standards, contributing to a polished shopping experience.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Work History
Beauty Retail Assistant
5 Years 1 Month- Assisted customers with skincare and cosmetics selections using strong product knowledge and personalized recommendations.
- Processed sales transactions accurately through POS systems and supported smooth checkout flow.
- Replenished merchandise and organized displays to maintain polished, shoppable sales floor presentation.
- Supported inventory counts, stockroom organization, and timely restocking of high-demand beauty products.
Restaurant Hostess
8 Years 3 Months- Greeted guests promptly and created welcoming first impression at host stand.
- Managed reservations, walk-ins, and waitlist flow to support efficient seating.
- Communicated table status with servers and management to maintain smooth service.
- Answered phone calls and provided accurate information on dining availability.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Loss Prevention Officer
8 Years 6 Months- Monitored sales floor, fitting rooms, and exits to deter theft and protect merchandise.
- Intervened in shoplifting incidents using de-escalation and policy-compliant apprehension procedures.
- Documented losses, incidents, and witness statements for internal reporting and case follow-up.
- Conducted safety and security checks of alarm points, emergency exits, and high-risk areas.
Education
High School Diploma
Skills
Customer assistance
Retail sales
Product knowledge
Stocking and receiving
POS system operation
Timeline
Beauty Retail Assistant
BlueMercury
09.2021 - 2024Read More
Restaurant Hostess
Safe House Chicago
07.2018 - 2021Read More
Loss Prevention Officer
Burlington Coat Factory Department Store
04.2018 - 2019Read More
New Millennium School of Health
High School Diploma
Read More