Jacquelyn Gillard
Columbia,SC
Summary
Seasoned Security Shift Supervisor with a proven track record at Securitas, enhancing safety through effective incident reporting and CCTV surveillance. Demonstrates strong leadership and verbal communication skills, significantly reducing security incidents. Expert in access control and policy enforcement, committed to high standards of customer satisfaction and team coordination.
Overview
8
8
years of professional experience
Work History
Security Shift Supervisor
Securitas
07.2022 - 12.2024
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
Hospital Security Officer
Securitas
08.2020 - 07.2022
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Correctional Officer
SCDC
12.2019 - 08.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Cashier
McDonald's
11.2016 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Cross Creek Highschool
Augusta, GA05-2018
Skills
- Computer skills
- CCTV monitoring
- Scheduling management
- Physical security
- Incident reporting
- Access control
- Policy enforcement
- Guest engagement
- Strong work ethic
- Cash handling
- Leadership qualities
- CCTV surveillance
- Verbal communication
- Security equipment use
Timeline
Security Shift Supervisor
Securitas
07.2022 - 12.2024
Hospital Security Officer
Securitas
08.2020 - 07.2022
Correctional Officer
SCDC
12.2019 - 08.2020
Cashier
McDonald's
11.2016 - 11.2019
High School Diploma -
Cross Creek Highschool
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