Jacquelyn Hartman
Phoenix,AZ
Summary
Highly organized, proactive and punctual with team-oriented mentality. Dependable and detail-oriented with ability to manage multiple tasks and priorities.
Overview
29
29
years of professional experience
Work History
Customer Service Representative 4
AZ Department of Health/Bureau of Vital Recordspho
Phoenix, Arizona
07.2021 - Current
- Provide complete and accurate service to applicants for birth and death certificate requests through the quality review and shipment of records to applicants.
- Ensure all mail is enveloped and properly secured each day. Sorts, opens and reviews incoming mail and distributes to appropriate area.
- Answer telephone calls and give appropriate guidance and information to the caller to facilitate resolution of the issue. Research the various databases to identify a record, order information and or status of an order.
- Interpret and apply statutes, rules, policies and procedures.
- Assist customers in person with birth certificate corrections or amendments.
- Train new employees
- Employee of the month for May 2024
Corporate Travel Consultant/Customer Service Representative
Carlson Wagonlit Travel
05.1997 - 12.2020
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for clients traveling to domestic and international locations.
- Data entry into Document Bank system.
- Monthly billing for DHL, Federal Express and UPS.
- Process outgoing International Fedex packages.
- Assisted vendors or guests when they arrived at the call center.
- Badge assignment for the call center.
- Corrected travel reservations that failed through automation.
- Research Air, Car and Hotel discrepancies.
- 25 years of Sabre knowledge.
- Backup to the Admin in Canada.
Skills
- Guest service and assistance
- Complex problem-solving
- Administrative skills
- Data entry
- Customer service
- Excellent communication skills
- Call center experience
- Organization
- Flexible
- Reliable
Timeline
Customer Service Representative 4
AZ Department of Health/Bureau of Vital Recordspho
07.2021 - Current
Corporate Travel Consultant/Customer Service Representative
Carlson Wagonlit Travel
05.1997 - 12.2020