JACQUELYN HIGGINS
Greencastle,PA
Summary
I am a dedicated professional with successful experience in fast-paced family practice setting. I am hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
19
19
years of professional experience
Work History
Medical Secretary
Family Medicine
03.2021 - Current
- Able to maintain confidentiality, work independently and with a team in support of the needs of the physicians and patients
- Established a good rapport with other co workers, patients, families, and physicians
- Obtain and verify accurate patient demographics, insurance information, and collect co pays
- Complete multiple tasks simultaneously and work under pressure
- Able to adapt to a constant changing work environment
- Able to view, sort, route, and file faxes appropriately
- Ensure that all required documents are scanned into the appropriate places
- Identify all appropriate printed material and/or hand-outs for the patient/guarantor
- Able to handle and execute additional duties as assigned by practice office manager
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients
Access Registrar
Meritus Medical Center
04.2019 - 03.2021
- Obtained and verified accurate patient demographic, insurance information, and collect co-pays
- Able to complete multiple tasks simultaneously and work under pressure
- Able to adapt to the ever changing work environment in the ER
- Follows EMTALA - compliant registration steps in the Emergency Department
- Assesses self-pay patients for presumptive eligibility and when appropriate, initiates the financial aide
Scheduler
Infinity Medical Services, LLC
08.2015 - 03.2021
- Composed and drafted outgoing correspondence to collectors and various personal
- Kept organized documentation of drug tests for NFL, NBA, MiLB, NCAA, and colleges
- Managed an executive calendar of collectors tests and various spreadsheets
Scheduler/ Collector
Instant Medical Testing
09.2012 - 07.2015
- Composed and drafted outgoing correspondence to collectors and various personal
- Kept organized documentation of drug tests for MiLB, NCAA, and colleges
- Managed and maintained various spreadsheets
- Assisted in facilitating drug collections for colleges
Owner and Operator
HIGGINS DAYCARE
08.2005 - 06.2012
- Organized activities that enhanced children's physical, emotional, and social well being
- Made healthy snacks and meals for children
- Established and maintained a safe play environment for children
- Communicated with parents about daily activities and behaviors
- Engaged children on an individual basis to build a positive relationship with them
Education
Bachelor of science - Early Childhood/ Elem. Ed.
Frostburg State University
Frostburg, MD01.1997
Skills
- Highly organized
- Articulate and well spoken
- Flexible
- Professional and mature
- Meticulous and attention to detail
- Customer service-oriented
- Strong organizational skills
- Professional telephone etiquette
- Medicare/Medicaid
- Excellent planner and coordinator
- Pleasant demeanor
- Medical Terminology
- Patient Scheduling
Activities
- Scrapbooking
- Reading
- Walking
Timeline
Medical Secretary
Family Medicine
03.2021 - Current
Access Registrar
Meritus Medical Center
04.2019 - 03.2021
Scheduler
Infinity Medical Services, LLC
08.2015 - 03.2021
Scheduler/ Collector
Instant Medical Testing
09.2012 - 07.2015
Owner and Operator
HIGGINS DAYCARE
08.2005 - 06.2012
Bachelor of science - Early Childhood/ Elem. Ed.
Frostburg State University
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