Vanessa Gonzalez
Sulphur,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Unit Secretary
West Calcasieu Cameron Hospital
Sulphur, LA
09.2023 - 01.2026
- Prepared patient files and charts in anticipation of discharges and transfers to other physicians or departments.
- Processed physician orders.
- Coordinated communication between medical staff, patients, and families as well as communication with other facilities to obtain medical records.
- Scheduled follow-up requests, assist with patient discharge, answer phone calls and emails, and take notes for medical professionals.
- Ensured compliance with regulatory standards and organizational policies.
Front Desk Receptionist
WCCH
Sulphur, LA
03.2023 - 09.2023
- Managed multi-line phone system to efficiently route calls and address inquiries.
- Greeted patients and visitors, creating welcoming environment and ensuring positive first impressions.
- Scheduled appointments using electronic health record system, optimizing daily operations and patient flow.
- Processed patient check-ins and check-outs, maintaining accuracy in records and billing information.
Financial Associate -ER
West Calcasieu Cameron Hospital
Sulphur, LA
05.2022 - 03.2023
- Obtained all insurance coverage information. Properly documented order of insurance coverage. Verified insurance eligibility and confirmed copayment amount. Insurance verification required navigating various insurance portals.
- Collected co-pays, co-insurance, and deductibles.
- Answered phones professionally, screened callers and directed call to appropriate area.
Admitting Rep-ER
West Calcasieu Cameron Hospital
Sulphur, LA
12.2021 - 05.2022
- Arranged for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures.
- Provided information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
- Verified coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
- Ensured that compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).
- Maintained and procured appropriate documentation (i.e. copies of photo ID and insurance documents etc). Witnessed general consents, agreements, and acknowledgements.
Dispatcher Manager
American Towing, Inc.
Houston, TX
06.2000 - 07.2012
- Oversaw daily dispatch operations, ensuring timely and efficient vehicle deployment.
- Implemented process improvements that enhanced communication between drivers and dispatch team.
- Trained and mentored new dispatch staff on operational procedures and software systems.
- Developed strategies to optimize routing, reducing fuel costs and improving response times.
- Analyzed performance metrics to identify trends and improve overall service quality.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Enhanced customer satisfaction by streamlining complaint resolution processes and follow-ups.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Education
No Degree - Phlebotomy
Transworld Academy
Houston, TX03-1995
Skills
- Attention to detail
- Strong interpersonal skills
- Highly organized
- Insurance knowledge
- Incoming call reception
- Customer service
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Medical office administration
Timeline
Unit Secretary
West Calcasieu Cameron Hospital
09.2023 - 01.2026
Front Desk Receptionist
WCCH
03.2023 - 09.2023
Financial Associate -ER
West Calcasieu Cameron Hospital
05.2022 - 03.2023
Admitting Rep-ER
West Calcasieu Cameron Hospital
12.2021 - 05.2022
Dispatcher Manager
American Towing, Inc.
06.2000 - 07.2012
No Degree - Phlebotomy
Transworld Academy