Jacquelyn Jacobs
Union City,CA
Summary
Work on behalf of employers to classify employees by factors. Skillfully collect and analyze data, survey employees and review occupational data to make accurate assessments. Trained in compensation, benefits, and organizational structures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefit Analyst 2
University of California Office of the President
Oakland
02.2023 - 08.2024
- Managed deliverables and worked to meet goals and objectives associated with individuals and team performance.
- Processed various types of benefits, which included survivor insurance, benefits, and member record adjustments.
- Researched cases, which involved contacting customers directly for supporting documentation.
- Acted as a resource and subject matter expert in benefits administration.
- Investigated and resolved complex, account-specific issues.
County Clerk's Office
Hayward
07.2022 - 09.2022
- Transcribed recorded Council Meetings for reports and documentation
- Serviced incoming customers and routed complaints to the proper departments
- Updated City of Hayward Website
- Uploaded new codes and regulations information into the City database and archived old information
- Posted Council/Commission/Task Forces Meetings, Agendas of Departments and Divisions.
Operations Specialist
Kaiser Permanente, Regional Compliance Office
Oakland
11.2015 - 12.2020
- Performed complex analyses to identify potential compliance issues and areas of compliance for Privacy and Security and Care Delivery Compliance Department requirements to ensure thorough investigation and accurately timed follow-up in managing privacy breaches for DHCS
- Identified accountabilities for local /regional compliance program and consulting staff
- Participated on establish compliance related committees and work groups
- Implemented HIPAA compliance requirements in managing, reviewing, analyzing and conducting investigations
- Participated and Ad Hoc lead in audits on scope of practice, licensing, site of service and other identified areas at risk for compliance violations
- Analyzed regulatory on-site audits and Clinical Performance Audit Reports (CPA) findings at medical centers, hospice and hospitals.
Sr. Administrative Assistant
Kaiser Permanente, Regional Compliance Office
Oakland
06.2014 - 11.2015
- Processed Office of Civil Rights letters for review and filed; assisted in processing member letters for regarding breach response; continually participated on Fraud, Waste and Abuse calls and other Compliance trainings
- Organized and expedited flow of work for the department in accordance to the manager's method of operation
- Created Expense and Reconciliation reports, prepared calendars, travel arrangements and other complex administrative support for the operations and procedures of the department
- Prepared special reports that require interviews of individuals w/in the department, onboarding, payroll, comparing and analyzing data
- Designed, developed and provided oversight for various workforce initiatives and projects.
Education
Skills
- Risk Mitigation Strategies
- Information Analysis
- Employee Development
- Strategic Planning
- Process Optimization
- Client Relationship Management
- Software Diagnostic Skills
- Support Coordination
Websites
Applications
- Excel
- PowerPoint
- SharePoint
- Customer Relationship Management System (CRM)
- Word
- Access
Certification
- Project Management certification
- Project Sustainability Professional certification
- Health Insurance Counseling Advocacy certification
Timeline
Benefit Analyst 2
University of California Office of the President
02.2023 - 08.2024
County Clerk's Office
07.2022 - 09.2022
Operations Specialist
Kaiser Permanente, Regional Compliance Office
11.2015 - 12.2020
Sr. Administrative Assistant
Kaiser Permanente, Regional Compliance Office
06.2014 - 11.2015
- Project Management certification
- Project Sustainability Professional certification
- Health Insurance Counseling Advocacy certification
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