Nathaniel Cropp
Blythewood,SC
Summary
Adaptable and results-driven professional seeking to pivot my career in an opportunity in Risk Management, Corporate Governance, Regulatory Compliance, and General Data Protection Regulation (GDPR) to ensure that the organization is compliant with all relevant laws and regulations.
I have a track record of success as a Project Manager and have proven an ability to collaborate across an array of functions: Program Management, Sales, and Sales Operations.
Experiences in: Leadership Development, Relationship Management, Customer Service, Process Improvement, Key Performance Indicators (KPI's), and Plan-Do-Check-Act (PDCA).
Overview
19
19
years of professional experience
Work History
Benefit Files Analyst I
Blue Cross & Blue Shield Of SC
Columbia , SC
05.2023 - Current
- Leveraged and integrated in-depth knowledge of benefit programs, technology and regulatory requirements for data security to provide business partners level advice and solutions.
- Managed daily administration of group benefit health, life insurance, flexible spending and retirement programs.
- Implemented quality assurance reviews to verify accuracy of plan files through troubleshooting and problem resolution.
- Developed test cases and performed user acceptance testing to validate that results met requirements and business needs.
- Recommend procedural changes and efficiencies by reviewing workflow and quality control.
- Analyzed and reported on claims activities.
- Loaded weekly and ad hoc proposal files into group plan administration system.
Sales Executive Assoicate
Aflac
Columbia , SC
10.2022 - 04.2023
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed compliance of Health Insurance Portability and Accountability Act (HIPAA
- Protected clients data to the standards of General Data Protection Regulation (GDPR), Personal Health Information (PHI), and Personally Identifiable Information (PII) privacy and regulations.
Quality Assurance Specialist
Nephron Pharmaceuticals
West Columbia , SC
03.2022 - 07.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Fixed identified issues to increase productivity and boost workflows.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Implemented process improvements to increase productivity in quality assurance operations.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Promoted adherence to quality standards by educating personnel on quality control.
- Analyzed quality and performance data to support operational decision-making.
- Addressed non-conformance issues, pausing production to correct errors.
Project Coordinator, OPC
Spirax Sarco
Blythewood , SC
03.2016 - 08.2016
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Wrote technical narratives to document processes and design changes.
- Developed a business process and tools to successfully manage projects for new orders.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Implemented best practices for taking projects through engineered solutions.
- Managed projects within risk tolerance and defined risk methodologies.
- Delivered projects within scope and regulatory compliance.
Project Manager, Sales Operations
Blanchard Machinery Company
Columbia , SC
01.2006 - 03.2016
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Delivered projects within compliance and regulatory compliance.
Program Coordinator, Management Review Specialist
South Carolina Department Of Juvenile Justice
Columbia , SC
07.2004 - 01.2006
- Managed case-load to deliver 98% findings and recommendations in adherence to policy, rules, regulations, guidelines, state and federal laws.
- Counseled Compliance Officer on culture, awareness, and environment of Juvenile Facilities based on audit controls, and visual inspections.
- Trained Juvenile Justice Correctional Officers on policy, laws and procedures of the SC Department of Juvenile Justice to ensure correct documentation and consistency within job role.
- Worked with internal departments to update training, procedures and systems to address non-compliance and adherence to rules and policy.
- Coordinated with multiple departments regarding responsive documents and document retention.
- Coordinated close-out procedures of identified issues from monitoring events.
Education
Master of Arts - Organizational Leadership
The Citadel
Charleston, SC05.2026
Master of Science - Project Management
The Citadel
Charleston, SC05.2016
Bachelor of Science - Criminal Justice
University of South Carolina - Columbia
Columbia, SC12.1997
Skills
- Risk Mitigation Strategies
- Regulatory Compliance
- General Data Protection Regulation (GDPR)
- ISO 31000 Enterprise Risk Management
- ISO 37301:2021 Compliance Management
- Health Insurance Portability and Accountability Act (HIPAA)
- Protected Health Information (PHI)
- Personally Identifiable Information (PII)
- Performance-Based Standards (PBS)
- Management Review Specialist
- Healthcare, Hospital and Insurance Compliance
- Ethics and Compliance
- Benefits program knowledge
- Maintaining files
- Benefits analysis
- Employee benefits administration
Accomplishments
Managed 95% of projects within triple constraint of Cost, Scope, and Time to deliver projects within budget, on schedule, and with quality, which lead to project profit margins over 20%.
Delivered Management Review Specialist findings and recommendations over 98% with the South Carolina Department of Juvenile Justice (SCDJJ) Inspector General Office (IGO).
Processed 100% of Insurance Policy sales within HIPAA, PHI, and PII to maintain Ethics, Compliance, and General Data Protection Regulation.
- Project Enterprise Risk Management
- Special Projects Management
- Potential Violations of Policy, Rules, Guidelines, State and Federal Laws
- Performance-Based Standards Issues
- Unethical Interactions
- Quality Assurance and Quality Control Issues
Additional Experience
- Bloom Insurance Agency, Licensed Medicare Sales Agent (Remote), April 2023 - May 2023
- AFLAC, Sales Account Executive, Columbia, SC - October 2022 - April 2023
- Spring Venture Group, Licensed Medicare Sales Executive (Remote)- July 2022 - September 2022
- Trane Technologies, Manufacturing Special Projects and Production Specialist, Columbia, SC July 2021 - March 2022
- PepsiCo, Sales Relief, Columbia, SC - April 2021- July 2021
- Amarok Ultimate Premier Security, Project Manage, Columbia, SC - October 2020 - March 2021
- United States Census, Columbia, SC - March 2020 - October 2020
- Richland Two School District, Columbia, SC - August 2016 - January 2020
Certificates & Certifications
- Compliance and Risk Management (Udemy), May 2023
- ISO 31000 - Enterprise Risk Management (Udemy), May 2023
- ISO 37301:2021 - Compliance Management (Udemy), May 2023
- ISO 37301:2021 - Principles of Compliance Management (Alison), May 2023
- Privacy and Data Protection Certified GDPR Compliance (Udemy), May 2023
- Scrum Certification Prep + Scrum Master + Agile Training (Udemy). May 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Benefit Files Analyst I
Blue Cross & Blue Shield Of SC
05.2023 - Current
Sales Executive Assoicate
Aflac
10.2022 - 04.2023
Quality Assurance Specialist
Nephron Pharmaceuticals
03.2022 - 07.2022
Project Coordinator, OPC
Spirax Sarco
03.2016 - 08.2016
Project Manager, Sales Operations
Blanchard Machinery Company
01.2006 - 03.2016
Program Coordinator, Management Review Specialist
South Carolina Department Of Juvenile Justice
07.2004 - 01.2006
Master of Arts - Organizational Leadership
The Citadel
Master of Science - Project Management
The Citadel
Bachelor of Science - Criminal Justice
University of South Carolina - Columbia
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