Jacquelyn Jade
Pheonix,AZ
Summary
3+ years of experience in fast-paced customer service and service industry settings, possessing strong communication skills and computer literacy. Excelled in training and guiding team members to ensure a great guest experience, while consistently demonstrating troubleshooting and problem-solving abilities.
Additionally, spending 6 months serving in an executive/administrative role, quickly adapting to the corporate world and assuming a professional leadership position. Attention to detail, sense of teamwork, and quick learning abilities. Furthermore, a great sense of empathy and understanding which assists in connecting with team members, and guests. Strong technology troubleshooting abilities, very well equipped to handle any technical challenges that may arise.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Fogo De Chão
05.2024 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and weekly meetings.
- Processes and remits payment for all invoices, keeping track of expenses.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Filed paperwork and organized computer-based information.
- Answers high volume of phone calls and email inquiries.
- Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in development of company policies and procedures, contributing to more organized work environment.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Collaborated on special projects to improve overall business operations within our organization efficiently.
- Led staff and vendors in providing high level of service for owner and guests.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Facilitated training and on-boarding for all incoming staff.
Head Hostess
Lazy G Brewhouse
08.2023 - 04.2024
- Greeted customers warmly upon arrival and escorted them to their tables.
- Attended regular staff meetings to stay informed about menu changes, promotions, and other updates related to restaurant operations.
- Managed seating arrangements to accommodate guest preferences and maximize efficiency.
- Assisted in bussing tables to maintain clean and inviting atmosphere.
- Trained other team members with diligence.
- Assisted in prepping and delivering food and drinks to guests.
Cashier
Walgreens Boots Alliance
06.2022 - 08.2023
- Gave customers full attention and catered to all needs.
- Balanced cash drawer at beginning and end of each shift.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Bagged, boxed or wrapped products for customers.
- Took charge in unloading truck shipment every week.
- Took charge in assisting customers with our photo counter.
- Managed approximately 40 incoming calls per day from customers.
Front Of House Employee
Mcdonalds Inc.
05.2021 - 05.2022
- Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests.
- Retrieved food supplies, equipment and utensils to aid team members.
- Checked on guests to drive satisfaction with food courses and beverages.
- Cleaned and sanitized dining area to foster safe environment for guests.
- Managed approximately 20 incoming calls per day from guests.
Education
High School Diploma -
Yavapai Accommodation School District
Prescott, AZ12.2022
Skills
- Strong leadership
- Attention to detail
- Great sense of teamwork
- Fast Learner
- Empathy and Understanding
- Technology Troubleshooting abilities
- Works best in fast paced settings
- Executive Support
- Office Management
- Administrative Support
- Proficiency in applications such as Excel, Word, Outlook, PowerPoint, Back Office, PayDayPortal, and more
Timeline
Executive Assistant
Fogo De Chão
05.2024 - Current
Head Hostess
Lazy G Brewhouse
08.2023 - 04.2024
Cashier
Walgreens Boots Alliance
06.2022 - 08.2023
Front Of House Employee
Mcdonalds Inc.
05.2021 - 05.2022
High School Diploma -
Yavapai Accommodation School District
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