Jacquelyn Kephart
Millville
Summary
Personable and highly organized, with natural ability to manage administrative tasks efficiently and with great attention to detail. Possesses strong skills in office software and document management, coupled with solid understanding of scheduling and customer service. Capable of ensuring smooth office operations and contributing positively to team dynamics.
Overview
2
2
years of professional experience
Work History
Daycare Teacher's Assistant
The Goddard School For Early Childhood Development
09.2023 - 01.2024
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Bookseller
Barnes and Nobles
02.2023 - 09.2023
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Established strong relationships with customers to encourage repeat business.
Office Administrative Assistant
Caliber Collision
08.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Head Cashier
The Home Depot
08.2021 - 08.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Education
Associate of Science - Health Science
Rowan College At Gloucester County
Sewell, NJ12-2025
Skills
- Verbal communication
- Microsoft office
- Scheduling appointments
- Customer engagement
- Leadership and supervision
- Customer service
- Positive attitude
- Time management strength
Timeline
Daycare Teacher's Assistant
The Goddard School For Early Childhood Development
09.2023 - 01.2024
Bookseller
Barnes and Nobles
02.2023 - 09.2023
Office Administrative Assistant
Caliber Collision
08.2022 - 10.2022
Head Cashier
The Home Depot
08.2021 - 08.2022
Associate of Science - Health Science
Rowan College At Gloucester County
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