Jacquelyn M Thomas
Camp Hill,PA
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Lead Kitchen Designer
Kitchen Design Pros
01.2021 - 09.2024
- Company Overview: Ready to assemble and semi-custom cabinet retailer
- Collaborated with clients via virtual meetings to discuss their unique requirements and preferences
- Utilized 2020 kitchen design software to create floorplans & 3D renderings to present to clients
- Successfully delivered kitchen designs that exceeded clients' expectations, resulting in positive client feedback and increased referrals
- Managed multiple projects simultaneously & kept client project records utilizing Sales Force
- Ready to assemble and semi-custom cabinet retailer
- Consistently achieved 150-200% of daily design goal
- Spearheaded virtual client collaborations, leveraging 2020 software for 3D kitchen designs
- Drove client satisfaction through tailored kitchen designs, resulting in increased referrals
- Expertly balanced multiple projects while maintaining meticulous records
Kitchen Design Consultant
Solid Wood Cabinets
01.2014 - 01.2019
- Company Overview: Manufacturer of ready to assemble cabinets with installation services / supplier of granite and quartz countertops
- Educated clients on intricate cabinetry construction details, ensuring informed decisions and fostering long-term customer satisfaction
- Partnered with clients to understand unique preferences, translating visions into tailored kitchen designs that exceeded expectations
- Curated floorplans & renderings to present to client while in store
- Leveraged NetSuite to create precise cabinet and countertop estimates, optimizing pricing strategies and improving overall sales performance
- Manufacturer of ready to assemble cabinets with installation services / supplier of granite and quartz countertops
- Revolutionized kitchen design process, integrating 3D renderings and floorplans to enhance client visualization, resulting in $1M annual sales for 2018-2019
- Achieved consistent top-tier sales performance, earning induction into the President's Club for outstanding contributions to company growth
Sales Representative
Furniture One
01.2011 - 01.2014
- Company Overview: Local furniture supplier
- Engaged with clients to identify needs and assist in furniture selection, enhancing customer satisfaction
- Showcased products and explained benefits, driving informed purchasing decisions
- Monitored competitor offerings to maintain a competitive edge
- Stayed updated on merchandise through continuous training
- Local furniture supplier
- Designed and suggested new display ideas, improving accessibility and aesthetics, leading to increased sales
- Boosted sales through strategic product demonstrations and personalized client consultations, resulting in measurable revenue growth for Furniture One
Kitchen Designer
All Wood Cabinets
01.2009 - 01.2011
- Company Overview: Ready to assemble and semi-custom cabinet retailer with installation services / countertop fabricator & supplier
- Meticulously gathered field measurements and spatial data, forming the foundation for precise and tailored kitchen design solutions
- Analyzed client preferences and spatial constraints to create tailored cabinetry solutions, optimizing functionality and aesthetics in kitchen designs
- Conducted on-site evaluations, utilizing 2020 design software to transform client requirements into functional kitchen layouts, bridging design concepts with installation specifics
- Streamlined communication between clients and installers, facilitating seamless project execution through detailed technical drawings and clear verbal instructions
- Ready to assemble and semi-custom cabinet retailer with installation services / countertop fabricator & supplier
- Optimized kitchen designs using 2020 software, balancing client visions with spatial constraints, resulting in enhanced customer satisfaction and referrals
Education
Associate’s Degree - Specialized Technology
The Art Institute
2008
Skills
- Phone Etiquette
- Virtual Meetings
- Salesforce
- Quick Learner
- Detail Oriented
- Time Management
- Building Relationships
- Customer Service
- Data Entry
- Computer Skills
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Strong Problem Solver
Timeline
Lead Kitchen Designer
Kitchen Design Pros
01.2021 - 09.2024
Kitchen Design Consultant
Solid Wood Cabinets
01.2014 - 01.2019
Sales Representative
Furniture One
01.2011 - 01.2014
Kitchen Designer
All Wood Cabinets
01.2009 - 01.2011
Associate’s Degree - Specialized Technology
The Art Institute
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