Jacquelyn Pena
Apple Valley,CA
Summary
Compassionate Nurse Educator with over 10 years of experience in culturally diverse patient care settings, dedicated to empowering nursing professionals through the integration of ethical, compassionate, and patient-centered care techniques in educational practices. A strong advocate for innovative teaching methods and hands-on training ensures thorough preparation for students to meet the challenges of modern healthcare. Committed to fostering a new generation of exceptional nurses, with a focus on inspiring excellence among students and colleagues. Passionate about driving continuous improvement in nursing education to elevate standards of care within the profession.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health and Safety Officer
Heritage Victor Valley Medical Group
Hesperia, CA
06.2025 - Current
- Lead safety audits, providing actionable insights to senior management for continuous improvement.
- Supports training sessions on health and safety protocols for staff compliance.
- Maintain safety records and documentation according to regulatory standards.
- Collaborate with team members to develop and implement safety policies and procedures effectively.
- Observe workplace conditions to ensure adherence to health and safety regulations.
- Promote a culture of safety awareness among employees through educational initiatives and presentations.
- Conduct ergonomic evaluations to improve worker comfort and reduce injury risks associated with repetitive tasks or poor workstation design.
- Provide new-employee health and safety orientations and developed materials for presentations.
- Educate employees on health promotion and disease prevention strategies.
- Collaborate with management to establish policies that promote a healthy work environment.
- Identify practice gaps related to health and safety throughout the campus and implement P&P to correct them.
- Lead educational activities for employees, such as BLS certifications, drills, and best ergonomic practices, to provide positive learning and a healthy work envionment.
Nurse Surveyor
California Department Of Public Health
San Bernardino, CA
06.2024 - 06.2025
- Conducted comprehensive surveys to evaluate compliance with state health regulations.
- Collaborated with healthcare facilities to address identified deficiencies and improve patient care standards.
- Prepared detailed reports summarizing survey findings and suggested corrective actions.
- Assisted facilities in developing corrective action plans, fostering a culture of continuous improvement in patient care delivery.
- Consistently maintained a professional demeanor during high-pressure situations, effectively addressing concerns and facilitating productive discussions among survey team members and facility staff.
Clinic Registered Nurse
San Bernardino County Department Of Public Health
Hesperia, CA
04.2023 - 06.2024
- Administered medications and treatments as per physician orders, ensuring patient safety and compliance with protocols.
- Assisted in triaging patients efficiently during busy clinic hours, optimizing workflow and reducing wait times.
- Conducted patient assessments, identifying potential complications and escalating concerns to medical staff promptly.
- Implemented infection control measures, maintaining a safe environment for patients and staff within the clinic.
- Mentored new nursing staff on clinic procedures and best practices, fostering a culture of continuous improvement.
- Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting.
- Participated in community outreach programs, providing health education on various topics relevant to the population served by the clinic, ultimately improving public health outcomes.
Medical Branch Coordinator
RCM Healthcare Services
San Bernardino, CA
11.2020 - 10.2023
- Coordinated daily operations to ensure efficient branch functionality.
- Managed scheduling and staffing, optimizing resource allocation for service delivery.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Managed branch inventory, ensuring adequate supply levels for daily operations.
- Maintained accurate records of patient interactions and services provided, ensuring compliance with regulations.
Regional Lead
AMLLC
Hesperia, CA
08.2021 - 10.2022
- Led regional strategy execution to enhance operational efficiency across multiple locations.
- Mentored team members, fostering skill development and improving overall productivity.
- Facilitated communication between leadership and regional teams, enhancing alignment on objectives.
- Conducted thorough contact tracing to identify and notify individuals of potential COVID-19 exposure.
- Developed educational materials to inform the public about safety protocols and health guidelines.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Medical Surgical Registered Nurse
Providence St. Mary Medical Center
Apple Valley, CA
11.2020 - 11.2021
- Administered medications and treatments according to established protocols and physician orders.
- Monitored patient vitals and reported changes to ensure timely interventions.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Managed caseload of 5+ patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
- Educated patients and families on disease diagnosis, prognosis, and post-care.
- Collaborated with interdisciplinary team members to optimize patient outcomes through effective communication and care coordination.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
Mental Health Worker
BHC Alhambra Hospital
Rosemead, CA
09.2015 - 12.2020
- Facilitated therapeutic group sessions to promote patient engagement and emotional well-being.
- Monitored patient progress, documenting behavioral changes and reporting critical information to healthcare providers.
- Trained new staff on adherence to hospital protocols and effective communication strategies with patients.
- Assessed patients' mental health needs through direct observation and active listening techniques, enhancing service delivery.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
Education
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT10-2025
Bachelor of Science - Nursing
West Coast University
Ontario, CA08-2020
Associate of Applied Science - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06-2017
Skills
- Self-Directed
- Organized
- Leadership
- Teaching and Presentation
- Curriculum Development
- Critical Reasoning
- Time Management
- Communication
- Cultural Competence
- Collaboration
Certification
- Registered Nurse, BRN: License #95231865
- Public Health Nurse, BRN: License # 560501
- Certified BLS Instructor, American Heart Association.
- OSHA 30-hour General Industry Training
Timeline
Health and Safety Officer
Heritage Victor Valley Medical Group
06.2025 - Current
Nurse Surveyor
California Department Of Public Health
06.2024 - 06.2025
Clinic Registered Nurse
San Bernardino County Department Of Public Health
04.2023 - 06.2024
Regional Lead
AMLLC
08.2021 - 10.2022
Medical Branch Coordinator
RCM Healthcare Services
11.2020 - 10.2023
Medical Surgical Registered Nurse
Providence St. Mary Medical Center
11.2020 - 11.2021
Mental Health Worker
BHC Alhambra Hospital
09.2015 - 12.2020
Master of Science - Nursing Education
Western Governors University
Bachelor of Science - Nursing
West Coast University
Associate of Applied Science - Behavioral Sciences
East Los Angeles College