Summary
Work History
Education
Skills
Timeline
pwb
Jacquelyn Ray

Jacquelyn Ray

Whitesurg,TN

Summary

~Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.

~Trained in cashier work with POS software and customer service. Skilled at customer services and communications with dedication to efficiency and accuracy.

~Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient deep cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effectiveness with excellent organizational skills.

~Skilled Care Provider assisting elderly, or persons with disabilities with daily living activities in-home or within care facility. Makes good relationship with patients, bonds with and builds trust to assist proper given care that is handled with ease. Keeps house clean by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Work History

Crew Member

KFC Franchise
2918 N. Broadway Knoxville, TN
03 2025 - 04 2025
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided 2 years of excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Customer Service Representative

Foundever
2181 W. Andrew Johnson Hwy Mortified, TN 37814
11 2025 - 12 2025
  • Resolved over 30 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

McDonalds
35 Speedway Ln Bulls Gap, TN 37711
09 2017 - 01 2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided 2 years of excellent customer service by greeting customers and meeting quality expectations.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Stocked food products as required.
  • Check date tags on tea to serve fresh drinks not of old.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Restocked and organized merchandise in front drive thru and front dining area.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Associates - Paralegal Studies

Ivy Tech Community College of Indiana
Muncie, IN
10.2019

Associates - Business

Ivy Tech Community College of Indiana
Muncie, IN
06.2014

Skills

  • Creative problem solving
  • Deep cleaning and sanitation
  • Basic mathmatics
  • Communication Skillz
  • Multitasking Abilities
  • Analytical and Critical Thinking

Timeline

Associates - Business

Ivy Tech Community College of Indiana

Associates - Paralegal Studies

Ivy Tech Community College of Indiana

Cashier

McDonalds
09 2017 - 01 2018

Customer Service Representative

Foundever
11 2025 - 12 2025

Crew Member

KFC Franchise
03 2025 - 04 2025

Similar Profiles

CREATE PROFILE