Jacquelyn Rock-Davis
HIGHLAND PARK,IL
Summary
Dynamic professional with a strong background in client relations and customer service, honed at Petco. Recognized for exceptional interpersonal skills and attention to detail, effectively managing cash register operations and enhancing customer satisfaction. Proven ability to adapt in fast-paced environments while maintaining organization and efficiency.
Motivated Finance Assistant willing to work hard while implementing general ledger entries and maintaining data confidentiality. Proficient in MS-Word, Excel and well-rounded in maintaining accounting documentation.
Overview
32
32
years of professional experience
Work History
Volunteer
Captain James A. Lovell Federal Health Care Cemter
07.2018 - 03.2019
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Helped create comprehensive program to meet new residents.
Sales Associate
Petco
06.2008 - 04.2010
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
JOANN Fabrics and Crafts
09.2005 - 04.2006
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Finance Specialist
United States Army
12.1986 - 12.1994
- Identified process issues and made recommendations for improvement or correction.
- Answered customer communications per day via telephone and email.
- Interviewed clients by telephone or in-person to gather financial information.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
Education
BBA - Accounting
DeVry University
Naperville, IL06-2025
Associate of Science -
College of Lake County
Grayslake, IL05-2004
Associate of Arts -
College of Lake County
Grayslake, IL05-2003
Skills
- Client relations strength
- Telephone and email etiquette
- Clerical support
- Attention to detail
- Organized and efficient
- MS office
- Recordkeeping and confidentiality
- Decision-making
- Answering phones
- Computer skills
- Time management
- Customer service
- Filing and recordkeeping
- Professional appearance
Timeline
Volunteer
Captain James A. Lovell Federal Health Care Cemter
07.2018 - 03.2019
Sales Associate
Petco
06.2008 - 04.2010
Sales Associate
JOANN Fabrics and Crafts
09.2005 - 04.2006
Finance Specialist
United States Army
12.1986 - 12.1994
BBA - Accounting
DeVry University
Associate of Science -
College of Lake County
Associate of Arts -
College of Lake County
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