Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn Savage

Tallahassee

Summary

Results-driven Multi-Unit Certified Training Manager with expertise in franchise operations training and team leadership. Achieved high customer satisfaction ratings while enhancing operational efficiency and promoting a culture of excellence. Recognized for productivity and effective task completion, with a strong focus on implementing training programs and developing teams. Proficient in communication and problem-solving, leading to successful training outcomes and improved team performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Multi- Unit Certified Training Manager

Playa Bowls
Tallahassee
03.2023 - Current
  • Established a high-performing team that consistently achieves customer satisfaction ratings of over 4.7.
  • Conduct training sessions for franchise owners and corporate managers to optimize operations.
  • Oversee the Gainesville, FL, location to ensure high-quality service delivery.
  • Created an inventory management system, leading to a 1.2% food cost variance.

Dual Store Manager

Starbucks
Tallahassee
08.2021 - 03.2023
  • I led the profitable management of a drive-thru store and a café location, driving operational success and team growth.
  • Enhanced customer satisfaction through strategic service improvements, resulting in increased repeat business.
  • Fostered a collaborative team culture, leading to improved employee retention and performance.
  • Spearheaded community outreach programs, significantly boosting brand visibility and local engagement.

Certified Training Deli General Manager

Pilot Flying J Travel Center
Midway
05.2017 - 08.2021
  • I successfully managed the deli operations at Pilot Flying J, driving significant growth and efficiency.
  • Ensured exceptional customer service and quality control that enhanced the customer experience and led the team to achieve certified deli training store status in June of 2018.
  • Achieved a 33% profit margin and a consistent 1.5% food cost variance through strategic inventory management.
  • Maintained semiannual Steritech scores between 2 and 4 points, reflecting our commitment to food safety standards.

Education

High School Diploma -

Bay High School
Panama City, Fl
06-1992

Skills

  • Franchise owner operational training
  • Customer satisfaction
  • Inventory management
  • Operational efficiency
  • Quality control
  • Team leadership
  • Performance management
  • Community engagement
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Process optimization
  • Coaching and mentoring

Certification

  • Servsafe Manager Certified

Timeline

Multi- Unit Certified Training Manager

Playa Bowls
03.2023 - Current

Dual Store Manager

Starbucks
08.2021 - 03.2023

Certified Training Deli General Manager

Pilot Flying J Travel Center
05.2017 - 08.2021

High School Diploma -

Bay High School

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