Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelyn Seanior

Saint Cloud

Summary

Dynamic Customer Service Supervisor at American Airlines, recognized for enhancing service quality through effective problem-solving and collaboration. Successfully coached teams to resolve complex issues, significantly boosting customer satisfaction. Adept at multitasking and organization, fostering a positive work environment that promotes high morale and teamwork.

Overview

37
37
years of professional experience

Work History

Customer Service Supervisor

American Airlines
04.1986 - 10.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Associate of Arts - Liberal Arts

Olive Harvey College
Chicago, IL

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization

Timeline

Customer Service Supervisor

American Airlines
04.1986 - 10.2022

Associate of Arts - Liberal Arts

Olive Harvey College

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