Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jacquelyn Smith
Houston,TX
Work Preference
Summary
Experienced Practice Manager with more than 15 years of experience in the field. Proven track record of successfully managing and leading teams, streamlining operations and maintaining high quality standards of care. Excels at building relationships with clients, staff and fostering a culture of collaboration.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
Sugar Land, TX
03.2024 - 05.2026
- Oversaw daily operations to enhance patient care and streamline clinic workflows.
- Managed financial performance, ensuring budget adherence and cost efficiency across departments.
- Developed training programs for staff, fostering professional growth and improving service delivery.
- Implemented new scheduling system, increasing appointment availability and reducing client wait times.
- Collaborated with veterinary professionals to optimize treatment protocols and improve patient outcomes.
- Analyzed operational metrics to identify areas for process improvement and increase overall efficiency.
- Established strong relationships with clients, enhancing communication and promoting client retention strategies.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Practice Manager
Fur and Feather Veterinary Hospital
Houston, TX
10.2020 - 06.2023
- Managed a team of 10-12 employees over saw all aspects of hospital operations.
- Plan and organized all veterinary administration and personnel activities. Directly assist the practitioners in the management of assigned personnel. Select/promote/separate administrative and paraprofessional team members. Formulate job descriptions, set salaries. Schedule team members in appropriate areas at all times. Establish in-service training for team members. Plan and organize monthly management and team meetings.
- Oversee the preparation, maintenance and disposition of required veterinary records and other correspondence. Establish internal operating procedures for administration of the practice to ensure accuracy and completeness of veterinary records and reports, format and compliance with the accepted hospital practices.
- Manage supply activities. Supervise maintenance and proper storage of supplies and equipment. Analyze and monitor the depletion rate of supplies and equipment and provide necessary guidance in the requisition to replenish needed requirements. Responsible for the quality control of supplies and equipment and ensure items are serviceable and readily available for use.
- Establish inventory control system. Ensure adequate stocks of supplies are available. Negotiate best prices for all products purchased.
- Ensure policies and best practices are up to industry standards and government regulations.
- Strong communication, leadership and motivation skills. Ability to direct, guide and assist a group of individuals including effectively solving problems dealing with staff conflict to personnel issues and performance.
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Rectify financial issues that arise between the practice and it's clients. Use a variety of methods in collection of delinquent accounts. Determine when special financial agreements are appropriate, ensure that agreements made are properly followed.
Emergency Veterinary Technician
Emergency Pet Clinic
Corpus Christi, TX
08.2018 - 08.2020
- Skilled in performing emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage.
- Set-up, monitor, and administer intravenous fluid therapy including constant rate infusions and blood transfusion therapy.
- Perform nursing care tasks such as placing and/or maintaining urinary catheters, nasoenteral tubes, nasal oxygen tubes, chest and abdominal tubes.
- Set-up, maintain, and troubleshoot oxygen cages and other oxygen administration techniques.
- Perform advanced diagnostic techniques including ultrasonography and paracentesis.
- Administer, monitor, and maintain patients under general anesthesia with or without mechanical ventilation for patients with varied levels of risk.
- Understanding of common diseases and conditions, physical assessment, and monitoring parameters to accurately triage incoming patients.
- Skilled in advanced drug calculations, drug administration and controlled drug log knowledge.
Lead Veterinary Technician
Nueces Veterinary Hospital
Corpus Christi, TX
08.2017 - 08.2018
- Perform X-rays
- Place IV catheters, set up fluid therapy, administering of IV and oral medications. Administering of subcutaneous injections.
- Properly restraining dogs, cats and exotics for medical care and treatment.
- Obtain and process laboratory specimens.
- Cleaning and maintaining of surgical equipment
- Setting up oxygen chambers
- Providing patient updates to owners and tending to client visits along with admitting and discharging them as well.
- Reconstituting and labeling of medication along with filling prescriptions per Dr.s orders.
- Trained to audit medical charts - Specifically to target and evaluate procedural and diagnoses code selection as determined by veterinarian documentation. After reviewing I present medical findings to apply and manage medical accuracy.
- Manually creating and or adjusting patient reminders.
- Preparing and filing insurance claims as requested.
- Scanning and attaching all necessary medical documents.
- Daily managing client communication, email, online pharmacy and client/patient portals.
- Proficient in preparing medical care plans and extensive training in thoroughly communicating to clients for routine visits, surgeries, hospitalized cases.
- Inventory control/accountability
- Proficient in Avimark
- Extensive knowledge in veterinary pharmaceuticals, veterinary terminology, medical record keeping.
- Extensive knowledge in routine well care for dogs, cats and exotic pets.
- Trained for safe animal handling/restraint
- Certified Veterinary Technician
Veterinary Receptionist & Veterinary Technician
Rice Village Animal Hospital
Houston, TX
06.2009 - 06.2016
- Responsibilities:
- Perform X-rays
- Place IV catheters, set up fluid therapy, administering of IV and oral medications. Administering of subcutaneous injections.
- Properly restraining dogs, cats and exotics for medical care and treatment.
- Obtain and process laboratory specimens.
- Cleaning and maintaining of surgical equipment
- Setting up oxygen chambers
- Providing patient updates to owners and tending to client visits along with admitting and discharging them as well.
- Reconstituting and labeling of medication along with filling prescriptions per Dr.s orders.
- Trained to audit medical charts - Specifically to target and evaluate procedural and diagnoses code selection as determined by veterinarian documentation. After reviewing I present medical findings to apply and manage medical accuracy.
- Manually creating and or adjusting patient reminders.
- Preparing and filing insurance claims as requested.
- Scanning and attaching all necessary medical documents.
- Daily managing client communication, email, online pharmacy and client/patient portals.
- Proficient in preparing medical care plans and extensive training in thoroughly communicating to clients for routine visits, surgeries, hospitalized cases.
- Inventory control/accountability
- Proficient in Avimark
- Extensive knowledge in veterinary pharmaceuticals, veterinary terminology, medical record keeping.
- Extensive knowledge in routine well care for dogs, cats and exotic pets.
- Trained for safe animal handling/restraint
- Certified Veterinary Technician
Veterinary Receptionist & Veterinary Assistant
Veterans Memorial Drive Animal Hospital
Houston, TX
05.2007 - 05.2009
- Responsibilities:
- Telephone triage, Medical record keeping.
- Safe animal handling/restraint extensive training general husbandry for dogs, cats and exotic pets.
- Trained to assist with Homeopathic and alternative medicine/treatment including but not limited to acupuncture, water rehabilitation therapy, laser therapy and knowledge of alternative herbal remedies.
- Extensive knowledge in veterinary pharmaceuticals and veterinary terminology.
- Continuing education courses in dentistry, diet, vaccinations, dermatology and medical insurance providers.
- Accomplishments:
- Established proper incoming and outgoing inventory protocols.
- Assisted in implementing monthly vaccine fairs at highly discounted rates to assist those in need.
- Implemented importance of regular rotations for cross training.
- CPR certified
- Trained and assisted with Agility training along with behavioral modification training.
- Certified in utilizing Companion Laser Therapy
Education
Associate’s - Veterinary Technology
Penn Foster
05-2018
Diploma - undefined
Hebron High School
Carrollton, TX06-2003
Skills
Account management
Customer service
Team management
Leadership
Medical records
Front desk
Hospital experience
Documentation review
Policy and procedure development
Certification
- CVA I
- September 2009 to September 2014
- Annually renewed based on minimum requirements with proper documentation and record of continuing education.
- CVA II
- 2015 to 2023
- Fear Free Certified Professional
- Present
Timeline
Practice Manager
Banfield Pet Hospital
03.2024 - 05.2026
Practice Manager
Fur and Feather Veterinary Hospital
10.2020 - 06.2023
Emergency Veterinary Technician
Emergency Pet Clinic
08.2018 - 08.2020
Lead Veterinary Technician
Nueces Veterinary Hospital
08.2017 - 08.2018
Veterinary Receptionist & Veterinary Technician
Rice Village Animal Hospital
06.2009 - 06.2016
Veterinary Receptionist & Veterinary Assistant
Veterans Memorial Drive Animal Hospital
05.2007 - 05.2009
Diploma - undefined
Hebron High School
Associate’s - Veterinary Technology
Penn Foster