Jacquelyn Troncoso
Oxnard,CA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Cashier
Kung Fu Noodles
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress Trainee
Xo Mexican Fusion
12.2022 - Current
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Customer Service Manager
Lalos Restaurant
10.2020 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Customer Service Cashier
Frutti Fresca
06.2017 - 09.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Medical Assistant Certificate
Career Education Center
Oxnard, CA07.2019
High School Diploma -
Hueneme High School
Oxnard, CA08.2018
Skills
- Cash Register Operation
- Customer Assistance
- Product Restocking
- Money Handling
- Written and Verbal Communication
- Time Management Skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Kung Fu Noodles
08.2023 - Current
Waitress Trainee
Xo Mexican Fusion
12.2022 - Current
Customer Service Manager
Lalos Restaurant
10.2020 - 12.2022
Customer Service Cashier
Frutti Fresca
06.2017 - 09.2019
Medical Assistant Certificate
Career Education Center
High School Diploma -
Hueneme High School
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