Jacquelyn Velez Salcedo
Woodburn,OR
Summary
Adaptable professional with a strong background in customer service and insurance product knowledge. Known for effectively resolving customer inquiries and fostering team collaboration to enhance service strategies and overall satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
Woodburn, OR
01.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Handled customer complaints effectively to ensure satisfaction.
- Provided detailed information on insurance products and services.
- Collaborated with team members to enhance customer service strategies.
- Educated clients on claim procedures and documentation requirements.
- Responded promptly to customer emails and phone calls daily.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Assistant Manager
Fuego Attic Salt
Woodburn, Oregon
06.2022 - 01.2025
- Streamlined daily operations and team activity scheduling for increased efficiency.
- Tracked stock levels and ordered supplies to support effective inventory management.
- Resolved customer inquiries and issues with professionalism, enhancing satisfaction.
- Maintained comprehensive knowledge of company products and services to assist customers.
- Ensured a clean, safe, and organized store environment to elevate customer experience.
- Fostered strong relationships with staff, contributing to a positive workplace culture.
Sales Associate
Lucky Brand
Woodburn, Oregon
02.2021 - 06.2022
- Assisted customers with product selection and provided style advice.
- Maintained store presentation by organizing merchandise and displays.
- Collaborated with team members to meet daily sales goals.
- Managed inventory levels through stock replenishment and organization.
- Educated customers on brand values and product features.
- Handled customer inquiries and resolved issues promptly.
- Participated in store promotional events to engage shoppers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Skills
- Insurance product knowledge
- Customer complaint resolution
- Policy inquiry assistance
- Customer relationship management
- Team collaboration
- Sales promotion execution
- Problem solving
- Time management
- Adaptability to change
- Relationship building
- Problem-solving
- Customer education
Languages
Spanish
Native/ Bilingual
Certification
Property & Casualty Insurance license
Timeline
Customer Service Representative
State Farm
01.2025 - Current
Assistant Manager
Fuego Attic Salt
06.2022 - 01.2025
Sales Associate
Lucky Brand
02.2021 - 06.2022