Jacquelyn White-Bevans
San Antonio
Summary
Aspiring administrative assistant who is dedicated to assisting in a fast-paced environment. Experienced in reviewing client orders, fulfilling prescriptions and insurance authorizations. Ability to work remotely, individually or as a collaborative team member.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Clinical Review Technician
Prime Therapeutics
10.2021 - 04.2023
- Enter and manage date electronically
- Complete outbound calls to clinics, gather additional applicable information
- Process requests for medications from providers, members, and entered insurance authorizations
- Send correspondence via fax and mail
- Call clients to verify the status of their orders
Pharmacy Technician Trainee/Intern
CVS Health
Lytle
02.2021 - 10.2021
- Assisted the pharmacist by ensuring prescriptions were accurately filled and sending over authorizations that were needed for patients to receive their medications
- Answered phone
- Helped customers when there was insurance issues, or no discount card was placed on their prescriptions when they did not have insurance
- Placed orders
- Managed Inventory
- Administered Covid-19 vaccines
Third key Holder
Dollar General
Lytle
03.2020 - 12.2020
- Over-looked employees on my assisted shift to ensure work was completed
- Preformed nightly deposits
- Ran daily batches to be able to overlook and ensure the deposit matched the numbers for the day.
- Trained new employees
Education
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZCertificate - Pharmacy Technician
Pima Medical Institute
San Antonio, TXSkills
- Patience with customer
- Problem-solving
- Conflict resolution
- Positive attitude
- Adaptability to different customer personalities
- Ability to handle complaints and objections
- Electronic data management
- Client communication
- Customer service
- Problem solving
- Time management
Timeline
Clinical Review Technician
Prime Therapeutics
10.2021 - 04.2023
Pharmacy Technician Trainee/Intern
CVS Health
02.2021 - 10.2021
Third key Holder
Dollar General
03.2020 - 12.2020
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Certificate - Pharmacy Technician
Pima Medical Institute