Sinead Williams
Houston,TX
Summary
Detail-oriented Administrative Specialist with a background in healthcare operations, and enthusiasm for bringing administrative support, organization, and a client-focused mindset to your team. Interest centers on a role where creating a positive client experience and reinforcing a professional, welcoming company image are priorities, supported by consistent, high-quality service.
Overview
2027
2027
years of professional experience
Work History
Clinical Review Technician
Prime Therapeutics LLC
Houston, TX
2025 - Current
- Reviewed and approved prior authorization requests in accordance with established clinical guidelines to ensure compliance.
- Analyzed and flagged intricate cases and exceptions for direct escalation to clinical pharmacists or nursing staff to ensure appropriate resolution.
- Oversaw outreach initiatives to prescribers for the collection of essential clinical documentation. Communicated key benefit and coverage determinations to streamline member support efforts.
- Executed accurate research and documentation of outcomes, coverage alternatives, and communications to enhance operational efficiency in pharmacy systems.
- Oversaw program integrity audits to maintain compliance with regulatory standards. Evaluated medical records for authenticity and ensured alignment with NCQA requirements. Managed strict adherence to NCQA timelines in audit activities.
Flight Attendant
United Airlines
Dulles, VA
06.2022 - 01.2025
- Executed comprehensive flight safety procedures to ensure operational integrity.
- Managed passenger interactions, de-escalated conflicts, and addressed medical emergencies to ensure a safe flight environment.
- Executed duties with precision and efficiency to ensure timely arrivals and departures.
- Oversaw maintenance and inspection of all emergency equipment and exits.
- Executed duties with precision and efficiency to ensure timely arrivals and departures.
- Assessed cabin maintenance issues and communicated findings to pilot in command.
- Applying and executing duties in a fast and efficient manner to result in on-time arrivals and departures
Administrative Assistant II
Bowie State University
Laurel, MD
03.2019 - 06.2022
- Provided complex administrative secretarial and clerical support to the department
- Acted as intermediary for supervisor by interacting with officials, staff and the public
- Improved office efficiency by implementing new organizational techniques and tools
- Received and screened telephone calls and visitors; coordinates travel arrangements
- Monitored and updated time and attendance, inventory, account records and assisted in the preparation and administration of the department budget.
Lead Transaction Processor
Montgomery Co. Photo and Speed Enforcement
Rockville, MD
05.2016 - 03.2019
- Received and processed document classification and elements and transmitted to clients.
- Performed outbound correspondence with clients and processed associated transactions.
- Received documents from both electronic and hard copy form for processing.
- Sorted, imaged, documented, filed, and archived by form type.
- Verified data from automated data extraction service
Office Clerk
Staas & Halsey LLP
Washington, DC
02.2013 - 05.2016
- Welcomed visitors and clients, ensuring a professional and friendly experience.
- Manage office supplies and purchased additional office supplies as needed
- Develop and maintain effective filing systems to ensure easy retrieval of information.
- Execute general office duties including answering phones, managing schedules, and organizing documents.
- Assist in the preparation of meetings, conferences, and other events by arranging facilities and logistics.
Education
B. S. - Psychology
Bowie State University
Bowie, MD05.2013
H. S. Diploma - undefined
James Hubert Blake High School
Silver Spring, MD06.2009
Skills
Proficient in Microsoft office Products (Excel, PowerPoint, Word, Outlook)
Types 55 WPM
Leadership and management skills
Team player
Accountable
Reliable
Time management skills
Adaptive team player
People skills
Company culture and values oriented
Data management
Scheduling
Customer service-oriented
Articulate and well-spoken
Problem-solving abilities
High-energy attitude
Courteous demeanor
Technologically savvy
Conflict mediation
Public Safety
Adult AED and CPR
Authorizations
Medical terminology knowledge
Electronic health records proficiency
Workflow management
Patient confidentiality compliance
Pharmacy benefit management
Claim research
Utilization review experience
Performance metrics analysis
Quality assurance practices
Issue research
Clinical documentation improvement
Critical thinking
HIPAA compliance
ICD-10 coding
Active listening
Decision-making
De-escalation techniques
Task prioritization
Healthcare regulations
Claims processing experience
Prior authorization process
Medical terminology
Medical appeals handling
Insurance verification
Timeline
Flight Attendant
United Airlines
06.2022 - 01.2025
Administrative Assistant II
Bowie State University
03.2019 - 06.2022
Lead Transaction Processor
Montgomery Co. Photo and Speed Enforcement
05.2016 - 03.2019
Office Clerk
Staas & Halsey LLP
02.2013 - 05.2016
B. S. - Psychology
Bowie State University
H. S. Diploma - undefined
James Hubert Blake High School
Clinical Review Technician
Prime Therapeutics LLC
2025 - Current