Jacquelyn Wilson
Hawthorne
Summary
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
24
24
years of professional experience
Work History
Delivery Driver
THISTLE
Long Beach, CA
01.2020 - Current
- Properly loaded, organized, and secured orders, ensuring all meals are delivered intact.
- Managed inventory and loading processes to ensure timely deliveries.
- Delivered packages efficiently using GPS navigation systems to optimize routes.
- Trained new drivers on safe driving practices and company protocols.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
Sales Manager
ACCEPTANCE NOW/RENT-A-CENTER
Long Beach, CA
01.2018 - 09.2018
- Offered professional answers to potential clients regarding the lease-to-own program and advised clients on the terms available to them.
- Worked efficiently to overcome objections to close potential clients.
- Led sales team to achieve revenue targets through strategic planning and execution.
- Cultivated relationships with key clients, resulting in increased customer retention and loyalty.
Test Center Proctor
PSI SERVICES LLC
Lawndale, CA
09.2016 - 01.2018
- Administered standardized assessments while providing clear instructions to candidates.
- Monitored test environments to ensure compliance with established protocols.
- Trained new proctors on testing procedures and operational guidelines.
- Managed check-in and check-out processes for test takers to maintain security.
- Provided electronic fingerprinting services to passing insurance candidates.
Sales Manager
ACCEPTANCE NOW/RENT-A-CENTER
Whitehall, PA
03.2013 - 09.2016
- Conversed with potential clients regarding our lease-to-own program and advised customers on the terms available to them.
- Reviewed and managed client accounts daily.
- Trained new staff on the program to work at other locations.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Property Manager
METROPOLITAN INVESTMENTS III, LLC
Redondo Beach, CA
04.2006 - 11.2011
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Oversaw tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets.
- Reviewed rents to ensure that they are in line with rental markets.
- Followed up on delinquent tenants and coordinated collection procedures; which included Unlawful Detainer and Small Claims court procedures.
- Implemented leasing strategies, increasing occupancy rates through targeted marketing efforts.
- Trained and mentored staff in property management best practices and procedures.
- Coordinated maintenance requests, optimizing response times and service quality.
Self-Storage Manager
METROPOLITAN INVESTMENTS III, LLC
Redondo Beach, CA
09.2005 - 04.2006
- Managed daily operations, ensuring optimal storage unit availability and customer satisfaction
- Developed budgets, monitored expenditures, and achieved financial targets consistently.
- Fostered strong relationships with clients, addressing concerns promptly to ensure retention.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
Self-Storage Consultant
METROPOLITAN INVESTMENTS III, LLC
Redondo Beach, CA
09.2002 - 09.2005
- Collaborated with manager to rent out storage facility.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Sorted, organized, and kept office records accurately.
- Managed inventory control systems, ensuring accuracy in stock levels and timely replenishment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Occupational Therapy Assistant
American Career College
CA02-2021
Skills
- HIPAA Compliance Certificate
- OSHA Bloodborne Pathogens Certificate
- Defensive Driving Certificate
- Valid Driver's license
- Package pickup and delivery
- Customer service
- GPS and route planning
- Punctuality
- Coordinating efficient routes
- Business processes and procedures
- Excellent communication
Timeline
Delivery Driver
THISTLE
01.2020 - Current
Sales Manager
ACCEPTANCE NOW/RENT-A-CENTER
01.2018 - 09.2018
Test Center Proctor
PSI SERVICES LLC
09.2016 - 01.2018
Sales Manager
ACCEPTANCE NOW/RENT-A-CENTER
03.2013 - 09.2016
Property Manager
METROPOLITAN INVESTMENTS III, LLC
04.2006 - 11.2011
Self-Storage Manager
METROPOLITAN INVESTMENTS III, LLC
09.2005 - 04.2006
Self-Storage Consultant
METROPOLITAN INVESTMENTS III, LLC
09.2002 - 09.2005
Associate of Science - Occupational Therapy Assistant
American Career College