Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Woods-Watford

Akron,OH

Summary

Experienced management professional with depth in recruiting, training, mentoring, coaching and developing staff in large consumer-focused store operations. Strong budgeting, sales, forecasting and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service, building teams and ensuring the achievement of corporate goals. Proven ability to maintain strong relationships with existing customers, exceeding expectations, and company objectives and key performance indicators. Passionate and skilled in the areas of team leadership, customer satisfaction, client retention and driving sales.

Overview

19
19
years of professional experience

Work History

Store Manager

Goodyear Tire & Rubber
07.2021 - Current
  • I am responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively
  • My duties include motivating sales teams, ascertaining daily financial and monthly goals, creating business strategies, developing promotional material, and training new staff

Assistant Store Manager

Goodyear Tire and Rubber Service Center
01.2008 - 07.2021
  • Assists in the daily operational management by effectively scheduling associates, service appointments, and organizing work-flow to deliver quality work on time to guests
  • Assists in driving and reaching sales goals through guest interactions including tire and service sales
  • Building guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
  • Articulates all warranties, promotions, and advertisements
  • Maintain a clean and safe work and guest area
  • Responsible for contributing to the training and development of associates
  • Utilizes tools provided to make recommendations to guests based on manufacturing guidelines

Escalations Supervisor

TelePerformance LLC
01.2006 - 01.2008
  • Served as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints
  • Oversaw the resolution of customer complaints that have escalated to the highest level within the organization
  • Exercised a large degree of individual discretion
  • Thorough knowledge of the products/services offered and extensive customer service skills

Education

Master of Business Administration - Organizational Leadership

Malone University
Canton, OH
12.2017

Bachelor of Business Administration - Human Resource Management and Supply Chain Management

University of Akron
Akron, OH
12.2014

Associate of Arts - Accounting

University of Akron
Akron, OH
12.1994

Skills

  • General Ledger Accounting
  • Journal Entries
  • Supply Chain
  • Financial Statement Preparation
  • Account Reconciliation
  • Accounts Payable
  • Bank Reconciliation
  • Office Management
  • Forecasting
  • Accounts Receivable
  • Payroll
  • Customer service
  • Management
  • SAP
  • Operations Management
  • GAAP
  • Merchandising
  • Purchasing
  • Profit & Loss
  • Auditing

Timeline

Store Manager

Goodyear Tire & Rubber
07.2021 - Current

Assistant Store Manager

Goodyear Tire and Rubber Service Center
01.2008 - 07.2021

Escalations Supervisor

TelePerformance LLC
01.2006 - 01.2008

Master of Business Administration - Organizational Leadership

Malone University

Bachelor of Business Administration - Human Resource Management and Supply Chain Management

University of Akron

Associate of Arts - Accounting

University of Akron
Jacquelyn Woods-Watford