Jacquelyn Zanghi
College Park,Maryland
Summary
I am a compassionate and strategic team leader and coach, who strives to create an openly communicative space for all individuals to thrive and offer opinions and ideas. Furthermore, I have 2+ years of ongoing work in the customer service and hospitality industries, engaging with individuals of all ages and demographics. Lastly, I employ the use of my free time by volunteering for a non-profit organization, College Mentors for Kids, in which I am a fundraising director.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server/Bartender
Grillmarx Steakhouse & Raw Bar
College Park, MD
01.2023 - Current
- My main responsibility is to provide a smooth and low-pressure dining experience for our patrons. This is achieved through attentive customer service in which I take make drinks, take orders, and have managerial responsibilities. Including, talking to unsatisfied customers, helping other employees with difficulties, and counting the small-ware bi-weekly.
- My excellent customer service and communicative abilities did not go unnoticed as I regularly receive praise from management and customers for my enthusiastic and passionate attitude as well as my efficient and admirable work ethic.
- 20 - 30 hours per week
Coaching Staff
Orchard Park Soccer Club Inc
Orchard Park, NY
08.2021 - 08.2022
- My main responsibility as a part of the coaching staff was coaching children ages four to fourteen, 4-6 days a week
- My other responsibilities included painting field lines, mowing soccer fields, organizing jersey and soccer uniform purchases, as well as occasionally refereeing
- Furthermore, I also worked to help handle the financial aspects of the snack shack at times
- With my skills, the OPSC was able to run efficiently and allowed for awesome parent and customer satisfaction regarding their children's coaching and playing environment.
Camp Counselor
YMCA Summer Camp
Orchard Park, NY
05.2017 - 08.2019
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Assisted in developing weekly lesson plans for various age groups.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- 30-35 hours per week over summer months of May - August
Education
Bachelors of Science - Psychology Major, Neuroscience and Sociology Minor
University of Maryland
College Park, MD05.2025
High School Diploma -
Nardin Academy
Buffalo, NY05.2021
Skills
- Emotionally intelligent
- Strategic thinker
- Communicative
- Opinionated
- Eager to learn
- Time Management
- Teamwork
- Strive for Perfection
- Problem solver
- Optimistic during hardship
- Efficient
Certification
- CPR Certified
Accomplishments
- College Mentors for Kids - Fundraising Director
- Dean's List - Fall 2021, Fall 2022, Spring 2023, and Fall 2023
Timeline
Lead Server/Bartender
Grillmarx Steakhouse & Raw Bar
01.2023 - Current
Coaching Staff
Orchard Park Soccer Club Inc
08.2021 - 08.2022
Camp Counselor
YMCA Summer Camp
05.2017 - 08.2019
Bachelors of Science - Psychology Major, Neuroscience and Sociology Minor
University of Maryland
High School Diploma -
Nardin Academy
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