Jacquelyn Ziegler
Independence,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loan Originator
Guild Mortgage Company
01.2018 - Current
- Managed daily operations such as phone calls, reservations, guest relations, special requests or concerns from customers staff members
- Performed periodic inventory checks of supplies needed for daily operation
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Participated in industry events and conferences to build relationships and gain market intelligence
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Skills
- Retention of Product Knowledge and Expertise
- Negotiation Tactics
- Microsoft Office
- Sales Development & Forecasting
- Market Knowledge
- Work Under High Pressure
- Excellent communication skills
- Financial Counseling
- Team Player
- Credit analysis
- Regulatory Compliance
- Fantastic Organization Skills
- Complex Problem-Solving
Certification
- OLCC Service Permit
- Food safety certificate
Affiliations
- Board member of the Monmouth/Independence Chamber of Commerce
- Part of group that developed the NACLI loan to be used on Native American lands
- One of few lenders to utilize the HUD 184 loans on Native American Lands
- Past member of the Mayors Commitee on Homelessness
- Active member of the Downtown Business Association
- Conduct 1st Time Homebuyer education classes
Timeline
Loan Originator
Guild Mortgage Company
01.2018 - Current