Ashley Johnson
Michigan
Summary
Experienced operations manager with a strong background in boutique retail management and product distribution within the cannabis industry. Skilled in team supervision, inventory management, and customer engagement. Known for maintaining discretion, ensuring product quality, and driving consistent sales growth in evolving regulatory environments. Demonstrated success in training staff, managing daily operations, and creating organized, efficient systems that support business growth and client satisfaction.
Overview
7
7
years of professional experience
Work History
Loan Originator
Mortgage Express
12.2021 - 08.2025
- Assisted clients in completing loan applications, ensuring accuracy and compliance with regulatory requirements.
- Evaluated credit reports and financial documents to determine borrower eligibility for various loan products.
- Collaborated with underwriters to streamline loan approval processes, enhancing overall efficiency and turnaround time.
- Educated clients on mortgage options, terms, and conditions to facilitate informed decision-making.
Manager
Crown Collective
02.2018 - 07.2021
- Supported daily operations through effective communication and task prioritization.
- Assisted in developing team schedules to optimize workflow and productivity.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Learned and utilized project management tools for tracking progress and reporting updates.
- Provided input on team performance metrics, fostering a culture of continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Weedier
05.2018 - 06.2021
- Oversaw daily operations, ensuring alignment with company objectives and standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Mentored team members, fostering a culture of continuous improvement and accountability.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Education
Associate of Science -
Macomb Community College
Warren, MISkills
- Upselling & Product Recommendation Strategies
Customer Relationship Management
Building Loyalty and Membership Programs
Handling High-Volume Transactions
Exceptional Customer Service & Complaint Resolution
Staff Training & Development
Performance Management & Coaching
Conflict Resolution & Employee Relations
Team Motivation & Retention Strategies
Delegation and Workflow Optimiza
Inventory Management & Compliance Tracking
Supply Chain & Vendor Relations
Staff Scheduling & Daily Operations Oversight
Product Intake, Labeling, and Quality Control
Sales Reporting and Data Analysis
Timeline
Loan Originator
Mortgage Express
12.2021 - 08.2025
Manager
Weedier
05.2018 - 06.2021
Manager
Crown Collective
02.2018 - 07.2021
Associate of Science -
Macomb Community College