Summary
Overview
Work History
Education
Skills
Timeline
Qualifications
Generic

Sharon W. Froneberger

Charlotte,NC

Summary

Seeking a position which allows utilization of my skills and specialized experiences, while being an asset to the company.

Overview

16
16
years of professional experience

Work History

Director of Housekeeping

Embassy Suites Charlotte
Charlotte, NC
08.2022 - Current
  • Maintain strong working relationships with Front Office and Engineering to ensure effective communications for operational issues.
  • Ensure quality services are rendered in meeting guest needs.
  • Schedule staff according to labor standards and forecasted occupancy.
  • Monitor and maintain the required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
  • Order and receive supplies to maintain adequate inventory levels.
  • Empowers employees to provide excellent customer service.

Asst Director of Housekeeping

Doubletree by Hilton
08.2019 - 08.2022
  • Trained new hires on company specific policies, procedures, and compliance guidelines.
  • Ensured guestrooms, public space and employee areas cleaned according to operating standards.
  • Order guest supplies, linen, cleaning supplies. Order and maintain snacks for rooms.
  • Experience managing a pipeline of work from assignment to completion with attention to detail under tight deadlines.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.

Housekeeping Supervisor

Chartwell Hospitality – Hilton Garden Inn/ Homewood Suites
07.2016 - 08.2019
  • Provide support to the Executive Housekeeper in all areas of the housekeeping operations.
  • Open and close, while processing AM and PM room status reports.
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Inspects the cleaning and servicing of guest rooms and reports any repairs or discrepancies in guest rooms and public areas.
  • Laundry Attendant/House person when needed.
  • Coordinates and communicates with other internal departments.
  • Monitor storage procedures and housekeeping cart arrangements.
  • Provide immediate feedback to room attendants if work is not up to standard, providing appropriate follow-up training.
  • Respond to guest requests in a timely, friendly, and efficient manner.
  • Perform other duties as required within the scope of responsibility.

Customer Service Representative

Connections
06.2010 - 07.2016
  • Excellent verbal, written, and interpersonal communication skills.
  • Answered 70 (avg) calls per day exceeding quota by 10%.
  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Ability to work effectively in a team environment and across all organizational levels: where flexibility, collaboration, and adaptability are important.
  • Navigating multiple computer systems; researching and assessing customer needs.
  • Answer inbound calls with complete courtesy.
  • Assist valued customers with payment arrangements and agreements.
  • Take receipt of payment with a 100% accuracy rate.
  • Follow phone script professionally with an average handling time of 85% or above of call center requirement.

Education

High School Diploma -

Myers Park High School
Charlotte, NC

Skills

Achieved high guest satisfaction ratings through proactive service and support initiatives Enhanced guest experiences by resolving issues promptly and effectively Fostered a positive team environment that contributed to overall service excellence

Achieved a safer workplace by implementing proactive health and safety measures Enhanced team awareness of safety protocols through targeted training and support Drove improvements in safety compliance, resulting in a reduction of workplace incidents

Monitored and updated sanitation protocols to enhance hygiene standards and operational efficiency

Managed team schedules and coordinated staff assignments

Coordinated assignment of tasks among team members to ensure timely completion of objectives

Achieved timely project completions by implementing effective scheduling practices Enhanced team productivity through optimized calendar management Improved resource allocation by coordinating schedules across multiple projects

Managed scheduling logistics to ensure seamless communication and collaboration among team members

Achieved operational excellence by implementing process improvements that reduced delays Enhanced team collaboration, resulting in timely project completions Drove initiatives that increased overall efficiency and effectiveness of operations

Achieved streamlined supplies inventory processes that improved accessibility and reduced delays Enhanced stock management practices, resulting in better resource utilization Contributed to overall operational effectiveness through diligent inventory oversight

Analyzed financial data to inform budgeting decisions and enhance fiscal responsibility

Achieved improved team cohesion and project clarity through effective meeting facilitation Drove actionable outcomes by encouraging participation and addressing key issues during staff discussions Enhanced overall team performance by streamlining communication processes

Achieved optimal cleanliness and guest satisfaction through diligent management of housekeeping standards Elevated operational efficiency by streamlining cleaning processes and training staff on best practices

Analyzed financial data to create and adjust budgets, optimizing expenditure and forecasting

Achieved high standards of cleanliness and organization in laundry operations through effective team collaboration Enhanced service delivery by implementing efficient sorting and washing techniques Improved customer satisfaction by maintaining timely and accurate laundry processing

Achieved high customer satisfaction by resolving issues swiftly and effectively Enhanced client retention through personalized service and proactive communication Increased team productivity by implementing efficient workflow processes

Developed and maintained cleaning schedules to optimize cleanliness and operational efficiency

Achieved optimal cleanliness and sanitation levels through diligent oversight of cleaning operations Enhanced facility safety and health standards by implementing rigorous sanitation measures Improved overall operational efficiency by streamlining cleaning processes

Managed customer interactions to ensure a positive experience and foster long-term relationships

Guided and supported team members through training and mentoring to improve overall competency and collaboration

Conducted comprehensive training sessions to equip staff with essential knowledge and competencies for their roles

Achieved timely project completion by effectively managing task assignments Enhanced team productivity through strategic delegation of responsibilities Improved project outcomes by aligning team efforts with project goals

Executed laundry folding tasks to ensure garments are neatly stored and easily accessible

Achieved improved team collaboration and morale through effective team-building strategies Fostered an environment of trust and cooperation, resulting in enhanced project outcomes Drove initiatives that significantly increased team engagement and performance

Conducted regular audits and assessments to maintain health and safety compliance across operations

Analyzed processes and identified opportunities for quality improvements to elevate customer satisfaction

Analyzed customer interactions and feedback to optimize customer relationship management processes

Oversaw proper storage, labeling, and disposal of chemicals to uphold safety standards and environmental regulations

Streamlined invoice processing workflows to improve accuracy and efficiency in financial reporting

Achieved high guest satisfaction ratings through proactive engagement and support Enhanced guest loyalty by implementing feedback-driven improvements Cultivated a positive atmosphere that encouraged repeat visits and referrals

Achieved optimal cleanliness and organization of laundry through effective sorting and washing processes Contributed to a streamlined operation that improved overall efficiency

Managed coordination among departments to ensure alignment on project goals and timelines

Achieved high levels of staff motivation through targeted engagement strategies Enhanced team performance by implementing recognition programs Drove improvements in workplace culture, resulting in increased employee retention

Implemented inventory control measures to track stock movements and minimize discrepancies

Oversaw inventory management and timely ordering of cleaning supplies to support daily operations

Achieved significant improvements in product quality through rigorous testing and analysis Drove initiatives that reduced defects and enhanced user experience Cultivated a culture of quality awareness across teams to foster accountability and excellence

Achieved improved employee performance through systematic evaluation processes Enhanced team engagement by facilitating constructive feedback sessions Fostered a culture of continuous improvement through regular performance assessments

Achieved optimal staffing levels by implementing efficient scheduling practices Enhanced team productivity through strategic shift allocations Improved employee morale by fostering a flexible scheduling environment

Analyzed current processes and identified opportunities for performance enhancements

Managed scheduling and execution of maintenance tasks to optimize equipment performance

Achieved enhanced employee performance through systematic staff evaluations that identified strengths and development needs Fostered a culture of accountability and growth by implementing actionable feedback from evaluations Promoted team engagement and productivity by aligning individual goals with organizational objectives

Achieved timely payroll processing, resulting in improved employee satisfaction Streamlined payroll procedures, leading to reduced errors and enhanced operational efficiency Addressed payroll inquiries effectively, contributing to a positive workplace environment

Monitored and organized inventory supplies to maintain operational efficiency and reduce shortages

Implemented and maintained document control protocols to streamline workflow and enhance operational efficiency

Coordinated vendor selection and performance evaluation to enhance supply chain effectiveness

Established comprehensive quality assurance controls, focusing on identifying and mitigating potential defects

Coordinated budget administration tasks, including tracking expenditures and forecasting future financial needs

Achieved significant pest reduction through targeted treatment plans Enhanced customer retention by providing expert advice on pest prevention Improved operational efficiency by streamlining pest control processes

Analyzed operational workflows to streamline processes and reduce inefficiencies

Evaluated room conditions and identified areas for improvement to enhance overall guest experience

Achieved high product quality through effective quality assurance strategies Drove improvements in quality control processes, resulting in reduced defect rates Championed initiatives that enhanced overall product performance and customer satisfaction

Monitored and validated room occupancy levels to optimize space utilization and enhance guest experience

Analyzed current expenditures and identified cost reduction strategies to improve financial performance

Achieved pristine floor conditions through diligent mopping and buffing efforts Enhanced visitor experience by maintaining a clean and polished environment Improved safety and aesthetics of facilities through consistent floor maintenance

Monitored and evaluated team performance metrics to identify areas for improvement and development

Demonstrated a positive attitude to support effective communication and teamwork

Coordinated cross-functional teamwork to streamline processes and improve outcomes

Achieved project milestones through effective collaboration and teamwork strategies Cultivated strong relationships among team members, resulting in improved project efficiency Enhanced overall team performance by promoting a collaborative work environment

Analyzed complex issues and implemented innovative solutions to improve overall performance

Monitored and adjusted daily activities to ensure efficient use of time and resources

Conducted thorough reviews and assessments to identify and rectify discrepancies

Applied systematic approaches to troubleshoot problems and enhance overall efficiency

Achieved seamless project execution through effective management of concurrent tasks Enhanced team performance by implementing strategies for prioritizing responsibilities Drove successful outcomes by maintaining a balanced approach to workload distribution

Monitored and evaluated systems to enhance reliability and minimize downtime across operations

Engaged in clear and concise communication to ensure alignment among stakeholders and team members

Applied expertise in computer skills to support team objectives and facilitate project completion

Timeline

Director of Housekeeping

Embassy Suites Charlotte
08.2022 - Current

Asst Director of Housekeeping

Doubletree by Hilton
08.2019 - 08.2022

Housekeeping Supervisor

Chartwell Hospitality – Hilton Garden Inn/ Homewood Suites
07.2016 - 08.2019

Customer Service Representative

Connections
06.2010 - 07.2016

High School Diploma -

Myers Park High School

Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work in a fast-paced deadline driven environment.
Sharon W. Froneberger