Jacquelyn D. Green-Hancock
Chester,VA
Summary
Highly motivated individual seeking a challenging position to utilize knowledge, strong communication skills and analytical experience. Ability to train, motivate, and supervise employees. Looking to join a diverse company to contribute to the organization’s success. Extensive background in leading and coaching associates to better provide exceptional customer service and case management skills.
Overview
4
4
years of professional experience
Work History
Crisis Clinical Supervisor
Behavioral Health Services of Virginia
Henrico, VA
01.2024 - Current
- Provide individual, family, and group counseling services to clients with mental health issues.
- Develop treatment plans and interventions for individuals struggling with mental illness.
- Conduct assessments of clients' current functioning and needs to develop a plan of care.
- Collaborate with interdisciplinary team members to coordinate client care.
- Educated clients on various coping strategies and techniques for managing symptoms of mental illness.
- Provide individual, family, and group therapy for children ages 10-17 with severe emotional disturbances.
Therapist
Good Neighbor Community Services
Richmond, VA
08.2024 - Current
- Provide psychotherapy services to individuals, couples, and families.
- Conduct initial assessments of clients to determine presenting issues and develop treatment plans.
- Facilitate group therapy sessions for clients with similar issues or diagnoses.
- Create documentation, including assessment notes, treatment plans, progress notes, discharge summaries, and referrals.
- Maintain accurate records of clinical activity in accordance with HIPAA guidelines.
- Develop individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.
Clinician
Phoenix N Peace
Petersburg, Virginia
04.2024 - Current
- Supervise and manage clinical staff, including therapists, counselors, nurses, and support staff.
- Complete and submit assessments and reassessments according to DMAS and DBHDS regulations to determine eligibility.
- Provide leadership, mentorship, and training to enhance staff performance and professional development.
- Conduct regular staff meetings to discuss patient care, clinical performance, and organizational goals.
- Ensure compliance with federal, state, and local regulations, including healthcare laws and accreditation standards.
- Conduct regular audits and reviews of clinical documentation and patient records to maintain quality and compliance.
- Develop and implement quality improvement initiatives to enhance patient safety and satisfaction.
Crisis Counselor
Advancing Communities Everywhere
Richmond, VA
09.2022 - 05.2024
- Advocate and collaborate on treatment terms.
- Responds to crisis situations when severe mental health and behavioral issues arose.
- Offers counseling and stabilization support to reintroduce calm in crisis situations.
- Develops safety plans to minimize crisis risk and intervene with specific procedures.
- Assesses risk to client, loved ones or general public through established evaluation procedures.
- Facilitate weekly group sessions focused on various issues to help groups and individuals.
- Compiles community resources for housing to assist patients with mental health or substance abuse recovery.
Crisis Counselor
Intensive Community Outreach Services
Richmond, VA
12.2021 - 04.2024
- Applies abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offers counseling and stabilization support to reintroduce calm in crisis situations.
- Develops safety plans to minimize crisis risk and intervene with specific procedures.
- Assists clients with referrals and community resources.
- Perform counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety and physical or substance abuse.
- Work with care team to assess client needs and discuss collaborative treatment efforts.
- Adheres to federal and state documentation mandates regarding records and file management.
- Maintains confidentiality through stringent handling of charts and data.
Counselor
Ola Home for Boys
Richmond , VA
05.2021 - 08.2022
- Provide cognitive-based therapy to assist with challenge and crisis resolution.
- Develop comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
- Evaluate patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Therapeutic Day Treatment and Residential Counselor.
- Responsible for ensuring residents are following all rules and regulations set forth in the program, if clients violate rules, address the issues and ensure the problems are corrected.
- Keep file to record notes for each client. Notes include, but not limited to, incident reports, clients’ goals. Disclosing information to other staff members, including program director.
Education
Master of Science - Social Work
Virginia Union University
Richmond, VA05.2024
Bachelor of Science - Criminal Justice
Virginia Union University
Richmond, Va05.2021
Associate of Applied Science - Medical Assisting with a Clinical and Management Concentration
Centura College
Richmond, Va05.2009
High School Diploma -
Henrico High School
Richmond, Va06.2005
Interests
- Member of Delta Sigma Theta Sorority Incorporated
Certification
CPR/First Aid
Crisis Wave Training
Medication Training
Timeline
Therapist
Good Neighbor Community Services
08.2024 - Current
Clinician
Phoenix N Peace
04.2024 - Current
Crisis Clinical Supervisor
Behavioral Health Services of Virginia
01.2024 - Current
Crisis Counselor
Advancing Communities Everywhere
09.2022 - 05.2024
Crisis Counselor
Intensive Community Outreach Services
12.2021 - 04.2024
Counselor
Ola Home for Boys
05.2021 - 08.2022
Master of Science - Social Work
Virginia Union University
Bachelor of Science - Criminal Justice
Virginia Union University
Associate of Applied Science - Medical Assisting with a Clinical and Management Concentration
Centura College
High School Diploma -
Henrico High School