Jacquelyne Anderson
Saint Paul,MN
Summary
Detail-oriented Security Officer with four years of experience managing security risks and conflict resolution. Skilled in report writing and updates, effectively multitasking in fast-paced environments. Committed to protecting clients and assets while adhering to security protocols and implementing new procedures.
Overview
16
16
years of professional experience
Work History
Security Officer
Inter-Con Security
Minneapolis, Minnesota
10.2025 - Current
- Conducted regular patrols to ensure safety of premises and personnel.
- Responded promptly to alarms and security breaches, maintaining order.
- Monitored security systems and surveillance equipment for potential threats.
Rental Sales Agent
Avis Budget Group
05.2025 - 09.2025
- Managed rental transactions, ensuring accuracy and efficiency in customer service.
- Trained new staff on rental procedures and systems to ensure consistent service quality.
- Developed promotional strategies that increased vehicle rentals and engaged customers effectively.
- Analyzed customer feedback to enhance service offerings and address issues swiftly.
Customer Service Representative
Hertz Car Rental
05.2024 - 05.2025
- Provided exceptional customer support by actively listening, addressing concerns, and resolving issues.
- Handled customer inquiries via phone, email, and chat platforms to ensure timely responses and satisfaction.
- Resolved complaints by identifying root causes and implementing actionable solutions.
- Conducted training for new team members on company policies and customer service protocols to enhance team readiness.
Security Officer
GSSC
06.2023 - 06.2024
- Patrol inside and outside exteriors, check 30 doors to make sure they were locked, open doors for next day, escort fire and ambulance to elevators to pick up residents going to emergency hospital, and play music to residents at funeral proceedings, let in employees who don't have badges, monitor cctv cameras, front entrance, and parking lot, and prepare incident reports and DSR's for documentation.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized access or potential hazards.
- Responded promptly to alarms, disturbances, and emergency situations as required.
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
- Implemented automated systems and streamlined processes to enhance packaging efficiency, optimize packaging materials usage, and support recycling initiatives; improved workflow management and team coordination to achieve faster order fulfillment while maintaining high-quality standards through regular quality checks and prompt issue resolution.
- Operated packaging machinery to ensure efficient product assembly and distribution.
- Inspected packaged goods for quality and compliance with company standards.
- Collaborated with team members to streamline packaging processes and reduce waste.
Security Officer
Allied Universal
09.2022 - 05.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems, prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification, maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis, and reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify potential security risks or hazards.
- Responded promptly to incidents, providing immediate support and assistance.
Security Officer
Securitas
10.2021 - 08.2022
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels, alerted law enforcement to suspicious activities and people, protected personnel and company from robbery, vandalism, and unauthorized entry, gathered information, identified and implemented resolution, planned follow-up, and filed incident reports to successfully manage complaints, ensured the safety of the facility and property visitors by regularly circulating the premises and monitoring surveillance feeds, and maintained and authorized the entry and exit of a number of employees and visitors every day.
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and address security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
Mail Processor
Conduent
06.2021 - 01.2022
- Improved mail processing efficiency by implementing an effective sorting system, streamlined workflow for faster mail delivery by organizing workstation, minimized errors in mail handling through attention to detail in labeling packages, and improved customer satisfaction by ensuring timely delivery of priority mails through task prioritization.
- Operated high-speed sorting machines for efficient mail processing.
- Ensured accurate labeling and routing of incoming and outgoing mail.
- Monitored equipment performance and performed routine maintenance checks.
Security Officer
Garda World
07.2020 - 07.2021
- Worked with local law enforcement officers to plan safe apprehension and coordinate investigations, drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities, used electronic gates to control vehicle and pedestrian traffic entering the building grounds, safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were at the appropriate levels, issued warnings to offenders for safe violation and verbally evicted violators from the premises, alerted law enforcement to suspicious activities and people, and protected personal and company property from robbery, vandalism, and unauthorized entry.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities.
- Managed access control by screening visitors and employees at entry points.
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
- Enhanced client experience by conducting thorough intake assessments and accurately identifying client needs.
- Managed patient intake processes for prescription drug programs.
- Reviewed and verified patient information for accuracy and completeness.
- Coordinated communication between patients, providers, and pharmacy teams.
Customer Service
Medical Transportation Management
06.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, streamlined call center processes with empathy, resulting in increased loyalty and repeat business, assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer service issues promptly, efficiently and professionally.
- Generated reports on customer service activities.
- Supported customer service initiatives to understand client needs.
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations, enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions, boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling, and exceeded monthly quotes consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Managed customer accounts and maintained relationships to enhance client satisfaction.
- Collaborated with team members to identify sales opportunities and strategize approaches.
- Conducted product presentations to educate clients about Andersen's offerings and solutions.
Customer Service Rep
Regis Corporation
09.2017 - 10.2018
- Kept accurate and current customer accounts data with manual form processing and digital information updates, provided a superior customer experience in order to build a loyal customer base, answered customer calls promptly to avoid long wait times on hold, kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns, managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy, and payroll duties for the company by assisting employees, managers, district leaders in processing employees in their onboarding practices, that dealt with payroll, in addition, assisted employees with their passwords and transmitting direct deposit and positive pay files, and making adjustments for employees who didn't have the correct times posted to their paycheck.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints to enhance satisfaction and retention.
- Managed appointment scheduling for clients and staff coordination.
Executive Interviewer
Information Specialist Group
09.2015 - 09.2017
- Conducted thorough and personable interviews that enhanced candidate engagement, Streamlined interview process, improving candidate experience and operational efficiency, Developed rapport with candidates, fostering open communication and trust during interviews, and collaborated with hiring managers to identify key competencies and skills required for each role.
- Led strategic initiatives to enhance information management processes.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented best practices in data governance and compliance standards.
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
- Increased efficiency by implementing new processes and providing administrative support to management, streamlined office operations for enhanced productivity with organized filing systems and task prioritization, enhanced team communication through effective scheduling, meeting coordination, and correspondence management, and boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted in organizing community outreach events focused on environmental awareness.
- Coordinated meetings and prepared agendas for commission discussions and decision-making.
- Conducted research on environmental policies and compiled relevant data for reports.
Education
Bachelor's Degree - Criminal Justice
Kaplan University
Davenport, IASkills
- Surveillance monitoring
- Incident response
- Threat assessment
- Incident reporting
- Safety compliance
- Customer engagement
- Administrative functions
- Logistics coordination
- Shipping processes
Timeline
Security Officer
Inter-Con Security
10.2025 - Current
Rental Sales Agent
Avis Budget Group
05.2025 - 09.2025
Customer Service Representative
Hertz Car Rental
05.2024 - 05.2025
Security Officer
GSSC
06.2023 - 06.2024
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
Security Officer
Allied Universal
09.2022 - 05.2023
Security Officer
Securitas
10.2021 - 08.2022
Mail Processor
Conduent
06.2021 - 01.2022
Security Officer
Garda World
07.2020 - 07.2021
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
Customer Service
Medical Transportation Management
06.2019 - 12.2019
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
Customer Service Rep
Regis Corporation
09.2017 - 10.2018
Executive Interviewer
Information Specialist Group
09.2015 - 09.2017
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
Bachelor's Degree - Criminal Justice
Kaplan University