Jacquelyne Morales
El Paso,TX
Summary
A seasoned professional with a robust background in donor care and record management, I excel in training delivery and process improvement. My expertise in mentoring and document control drives operational excellence, reflecting my commitment to maintaining high standards in healthcare services.
Overview
9
9
years of professional experience
Work History
Donor Care Process Specialist
Vitalant
El Paso, TX
08.2023 - Current
- Performs daily scanning and necessary follow-up of documents to the Centralized Document Review (CDR) from the Component Processing Location (CPL).
- Ensures all records are reviewed for accuracy and completeness prior to scanning, and time frames are met as requested.
- Ensures all Donor Care scheduled processes are reviewed prior to submittal to component processing lab (CPL) and centralized document review (CDR).
- Performs analysis and follow-up of donor adverse events, and ensures records are prepared for review. Updates to the System Tracking of Adverse Reactions (STAR) in Trackwise.
- Ensures document control and maintains donor care department records per SOP.
- Updates records and ensures revision control. Ensures appropriate record retention and corrective action associated with records management.
- Assists in, and initiates processes such as donor reinstatement, receiving and documenting post-donation information, donor counseling for positive viral markers, corrections, and record review.
- Performs disposition of products in quarantine, and e-Progesa system error resolution.
- Assists in monitoring and entering deviations into the QMS system.
- Communicates problems to donor care management.
- Tracks trends in errors and communicates those to donor care management.
- Monitors customer donor comments, and tracks and trends comments.
- May assist in projects or new processes developed at Corporate.
Shared Tech Services Specialist III/Trainer
Vitalant
El Paso, TX
03.2019 - 08.2023
- Managed and conducted training for new and existing Record Review staff.
- Ensure staff receives all corporate-communicated training.
- Ensured compliance with established procedures by record review team.
- Compiled daily enterprise-wide Activity Reports for review.
- Reviewed and validated documentation for donor services.
- Evaluate/Initiate Post-Donation Information (PDI) processes.
- Ensured timely approval by adhering to all review deadlines.
- Ensured compliance with SOP by managing non-conforming blood products.
- Conducted final checks to confirm unit compliance with safety, purity, and potency standards before release.
- Alerted processing locations, management, customers, and hospitals of affected units needing recollection.
- Analyze donor reactions for further investigation by management and field medical director.
Donor Care Specialist II
Vitalant
El Paso, TX
07.2016 - 03.2019
- Perform donor interviews, and appropriately determine donation eligibility.
- Participate in donor rebooking activities.
- Perform whole blood, double red cell, and plasma phlebotomy of donors in accordance with applicable Standard Operating Procedures.
- Set up and break down equipment for mobile blood drives.
- Keep blood donors comfortable and informed.
- Perform blood draws.
- Works as part of a team to achieve the daily team production goal. Assists and supports other team members, as required.
Medical Assistant Intern
Dr Andrew P. Rosen
El Paso, TX
08.2015 - 09.2015
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Certificate of Completion -
Western Technical College
El Paso, TX12-2015
Some College (No Degree) -
Arizona State University
Tempe, AZSkills
- Training delivery
- Mentoring
- Recordkeeping
- Staff training
- Stakeholder management
- Document validation
- Document control
- Process improvement
- Process documentation
- Report analysis
- Compliance monitoring
- Software knowledge
- Quality control standards
- Patient confidentiality
- Patient reviewing
- Record keeping accuracy
- Quality control management
- Donor screening
- Patient confidentiality understanding
References
References available upon request.
Timeline
Donor Care Process Specialist
Vitalant
08.2023 - Current
Shared Tech Services Specialist III/Trainer
Vitalant
03.2019 - 08.2023
Donor Care Specialist II
Vitalant
07.2016 - 03.2019
Medical Assistant Intern
Dr Andrew P. Rosen
08.2015 - 09.2015
Certificate of Completion -
Western Technical College
Some College (No Degree) -
Arizona State University
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