Jacquelyne Lopez
Pharr,TX
Summary
An engaged, creative and knowledgeable Florist with NCCB certification and extensive 10-year background in progressive roles. Proven expertise in floral design principles, techniques to achieve harmonious balance and inspired artistic elements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floral Specialist
H-E-B
Pharr, TX
02.2021 - Current
- Exceeding customer needs at moment of performing labor by displaying creative insight when needed
- Taking charge of department and effectively succeeding in every task while encouraging growth and innovation within team
- Projecting self-confidence and enthusiasm when leading annual events alluring customers and partners to ask questions creating welcoming environment for all
- Working efficiently in fast-paced environment, gaining strong leadership and managing skills
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Managed budget constraints to create cost-effective yet beautiful arrangements without sacrificing quality or aesthetic appeal.
- Passionate about learning and committed to continual improvement.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
Cashier
H-E-B
Pharr, TX
05.2014 - Current
- Attending and fulfilling customer needs at moment of check out
- Providing excellent hospitality
- Re-assuring products are marked correctly
- Efficiently multi-tasking at moment of performing order
- Cope effectively with pressures and tensions.
- Self-motivated, with strong sense of personal responsibility.
Medical Coding and Billing
Valley Therapy Center
Weslaco, TX
10.2021 - 01.2023
- Verified insurance days prior to patients appointments
- Processed payments from insurance upon receiving EOB
- Posted claims and scanned documents to patients charts
- Called insurance companies to verify eligibility and benefits
- Answered phone calls and scheduled patients appointments
- Received referrals from provider to submit request for treatment
- Trained interns to fulfill their duties as office administrators/ medical billers
- Proved successful working within tight deadlines and fast-paced environment
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Business Center Associate
H-E-B
Pharr, TX
09.2020 - 01.2021
- Greet and welcome customers to set positive first impression
- Answer multi-line phone system and direct callers to appropriate departments
- Process store returns and refunds as outlined in store protocol
- Assist customers in cashing payroll and government checks
- Help customers apply payments to their utility accounts and vehicle registrations
- Sell money orders, lottery tickets, and Western Union wire transfers
- Operate copy, fax, 10-key calculator, and cash register machines
- Educate new employees working in front end service and business center.
Education
Certification - Medical Coding and Billing Program Certificate
College of Health Care Professions
McAllen, Texas12.2021
Associate of Arts - Associates in Interdisciplinary Studies
South Texas College
McAllen, Texas05.2016
Skills
- Bilingual
- Good communication skills
- Great customer service and hospitality
- Quick learner (hands-on)
- Great work ethic
- Maximizes benefits of computer technology
- Attentive to detail
- Confidentiality in workplace
- Great organization skills
- Creative merchandising and display
- Task Prioritization
- Team building
- Dependable and Responsible
- Flexible and Adaptable
- Care and handling techniques
- Personnel development
- Silk flower arranging
- Color theory knowledge
- Floral Foam Utilization
- Project Planning
- Inventory management and ordering
- Insurance Verification
- Electronic Medical Records
- Scheduling Appointments
- Insurance Coding and Billing
- Medical Receptionist Duties
- Insurance Referrals
- Explanation of Benefits, EOBs
Accomplishments
- Achieved running Edinburgh 1 Blooms Department by guiding the team with accuracy and efficiency for 8-10 weeks.
- Currently taking charge of Weslaco 2 Blooms Department for 8-10 weeks. Planning to impact and deliver results by demonstrating my capacity building and knowledge.
Certification
- NRCCS - Nationally Registered Certified Coding Specialist
- CPR and AED - Basic Life Support for Health Care Providers
- HIPAA - Health Insurance Portability and Accountability Act Compliance Trained
- OSHA - Occupational Safety and Health Administration Compliance Trained
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Coding and Billing
Valley Therapy Center
10.2021 - 01.2023
Floral Specialist
H-E-B
02.2021 - Current
Business Center Associate
H-E-B
09.2020 - 01.2021
Cashier
H-E-B
05.2014 - Current
Certification - Medical Coding and Billing Program Certificate
College of Health Care Professions
Associate of Arts - Associates in Interdisciplinary Studies
South Texas College