Jacquelyne McClurg
Surprise,AZ
Summary
Accomplished in elevating customer experiences and boosting sales, I leveraged relationship management and persuasive sales techniques at Estee Lauder to significantly enhance client satisfaction and vendor relations. Demonstrating teamwork and exceptional interpersonal communication, I spearheaded initiatives that fostered long-term business growth and met rigorous sales targets.
Overview
16
16
years of professional experience
Work History
Freelance Vendor
Estee Lauder
Arizona (west Region)
09.2022 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Developed and implemented vendor evaluation system to ensure product quality and reliability.
- Facilitated training sessions for new hires on vendor management best practices.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
Skincare Freelance Vendor
Exuviance/ Johnson and Johnson
Arizona (west Region)
07.2021 - Current
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Clinique Boutique Manager
ULTA
Surprise, AZ
03.2015 - 03.2020
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Increased sales through effective visual merchandising and creative window displays.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Estee Lauder Counter Manager
Macys/ Estee Lauder
Peoria, AZ
03.2008 - 03.2015
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Business Management
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Issue Resolution
- Relationship Management
- Product Demonstration
- Teamwork and Collaboration
- Interpersonal Communication
- Time Management
- Interpersonal Skills
- Problem-solving aptitude
- Sales Techniques
Timeline
Freelance Vendor
Estee Lauder
09.2022 - Current
Skincare Freelance Vendor
Exuviance/ Johnson and Johnson
07.2021 - Current
Clinique Boutique Manager
ULTA
03.2015 - 03.2020
Estee Lauder Counter Manager
Macys/ Estee Lauder
03.2008 - 03.2015
Bachelor of Science - Business Management
Maricopa Community Colleges - Estrella Mountain Community College