Jacquelyne Smith

• Subject Matter Expert for Savings Card Investigation Team.
• Assists with SBS and reverse SBS Coaching for SCIT calls.
• Provides knowledge and expertise in all savings card areas.
• Assists with answering all questions in the team chat.
• Assist with taking escalation phone calls for savings card and billing issues.
• Assist with voluntary side work and reports.
• Assists with Pilot Teams to test and refine processes for Maximizers.
• Provides continuous volunteer work for many projects from leadership.

• Properly assist and direct inbound/outbound calls.
• Process case management for financial assistance.
• Clearly communicate and educate customers on results of investigation.
• Provide insurance coverage, verification details prior authorization statues and alternate funding options for existing launches.

-Contractor

• Clearly communicate and educate customers on results of investigation.
• Verify process for accelerated insurance plans.
• Provide insurance coverage, verification details prior authorization statues and alternate funding options for existing and newly launched products.

• Receive inbound calls for specialty medication orders.
• Process orders for delivery via FedEx, and UPS
• Verify confidential information.

• Received inbound calls for respiratory supplies.
• Checked inventory using SAP program.
• Placed orders and credit card payments.