JACQUELYN I. ESPINOZA
South Elgin,IL
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing standards of work to coach, develop, and retain operational results. While as building rapport with other members of the team to create a safe work environment to drive customer obsession.
Overview
7
7
years of professional experience
Work History
Seasonal Safety Process Assistant
Amazon SIL3
04.2023 - 07.2023
- Analyzed process flows and identified areas of improvement to increase associate safe practices, ergonomics concerns, and conduct safety audits.
- Identified and recommended changes to existing 5s areas to improve resource availability, SLI-AA scores, dragonfly submissions, and new hire training.
- Developed and maintained rapport with associates to implement coaching techniques to prevent injuries while in staffed process path.
SSD Associate
Amazon SIL3
07.2021 - Current
- Principles; Learn and Be Curious and Earn Trust.
- KNET trained in various direct and indirect process paths such as inbound, outbound, and dispatch.
- Trained and coached new hire AA's to implement standards of work, to increase operational rates.
- Worked during different high volumes dates; Prime days, Peak, and MET.
DUI Counselor, Crisis Interventionist Intern
Braden Counceling Centers
08.2021 - 12.2021
- Aided different population communities; Sycamore, Elgin, Bartlett, and Geneva.
- Counseled clients to help understand and overcome personal, social and behavioral problems
- Maintained high level of patient confidentiality to comply with all Federal/ State and company regulations
- Over 550 hours of relevant counseling training, group therapy, and monitored progress.
Student Testing Administrator
Elgin Community College
01.2020 - 04.2020
- Aided students in completing education-related forms for specified test completion.
- Managed data entry of student information and weekly updated records.
- Trained in various Microsoft Office Software including Excel, Word, and PowerPoint.
Key Holder- Kitchen Manager
Chipotle Mexican Grill
06.2016 - 09.2019
- Provided optimal assistance to General Manager and handled variety of tasks from time labor management to deliver optimal customer service
- Interviewed, hired, and counseled qualified waitstaff and kitchen staff.
- Helped to train staff on proper restaurant procedures and standards.
Education
Bachelor of Science -
Northern Illinois University
DeKalb, IL2025
Associate in Applied Science -
Elgin Community College
Elgin, IL12.2021
Skills
- Leadership
- Ability to Work with Team
- Adaptability
- On-boarding
Additional Information
CPR Certified Jun 2022 — Jun 2024
- American Red Cross
- Valid Period of two years
- Spanish Speaking Native
- Sign Language- Working Knowledge
Timeline
Seasonal Safety Process Assistant
Amazon SIL3
04.2023 - 07.2023
DUI Counselor, Crisis Interventionist Intern
Braden Counceling Centers
08.2021 - 12.2021
SSD Associate
Amazon SIL3
07.2021 - Current
Student Testing Administrator
Elgin Community College
01.2020 - 04.2020
Key Holder- Kitchen Manager
Chipotle Mexican Grill
06.2016 - 09.2019
Bachelor of Science -
Northern Illinois University
Associate in Applied Science -
Elgin Community College
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