Jacquelynn Hernandez
Las Vegas
Summary
Dynamic and customer-focused professional with experience at Dominique Ansel, skilled in problem-solving and POS systems. Excelled in creating positive environments and enhancing customer satisfaction through exceptional service and attention to detail. Proven ability to manage time effectively and work collaboratively in team settings, demonstrating a friendly and outgoing demeanor.
Overview
5
5
years of professional experience
Work History
Barista
Dominique Ansel
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Host
Famous Dave's Bar-B-Que
06.2020 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate Of Applied Science - Criminal Justice
Northwest Career College
Las Vegas, NVHigh School Diploma - Criminal Justice
Veterans Tribute Career And Technical Academy
Las Vegas, NV05.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Cleanliness
- Adaptive and creative
- POS systems
- FLUENT IN Spanish
- Basic math
- Multitasking and organization
- Clear communication
- Calm demeanor
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista
Dominique Ansel
09.2022 - Current
Host
Famous Dave's Bar-B-Que
06.2020 - 06.2023
Associate Of Applied Science - Criminal Justice
Northwest Career College
High School Diploma - Criminal Justice
Veterans Tribute Career And Technical Academy
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