Jacquenett Jackson
Shubuta,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Hulu
Waco, TX
06.2022 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding billing and technical issues.
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Manager of Operations
Handy's Elderly Daycare
Shubuta, MS
03.2002 - 10.2021
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Education
Quitman High School
Quitman, MS05-2000
Skills
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Active Listening
- Customer Service
- Professional telephone demeanor
- De-Escalation Techniques
- Microsoft Office Suite
- Typing 40 WPM
- Call Center Operations
- Technical Support
Timeline
Customer Service Representative
Hulu
06.2022 - 03.2024
Manager of Operations
Handy's Elderly Daycare
03.2002 - 10.2021
Quitman High School
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