Ian Ertel
Dix Hills,NY
Summary
Dynamic and results-driven professional with a proven track record at Walt Disney Studios, excelling in customer service and social media marketing. Expertise in achieving sales goals and enhancing guest experiences through innovative problem-solving and effective communication strategies. Highly skilled in animation techniques and team collaboration, consistently delivering exceptional results in fast-paced environments. Recognized for maintaining a positive attitude and fostering strong relationships, contributing to a culture of excellence in customer service.
Overview
1
1
year of professional experience
Work History
Floor Staff Member
Regal Cinemas
09.2025 - 08.2026
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Operated ticketing and concession systems efficiently, ensuring accurate transactions for patrons.
- Maintained cleanliness and organization of theater facilities to enhance guest experience.
- Collaborated with team members to streamline concession operations during peak hours.
Disney College Program Intern
Walt Disney Studios
02.2025 - 05.2025
- Achieved team sales goals by utilizing effective selling techniques and product knowledge.
- Collaborated with various teams to ensure smooth operational flow within the park.
- Resolved customer complaints swiftly while maintaining professionalism at all times.
- Contributed to marketing initiatives through social media content creation and promotional material distribution.
- Created a welcoming atmosphere for guests by greeting them and providing assistance.
- Ensured safety protocols were adhered to while delivering exceptional customer service.
- Responded promptly to customer inquiries via phone and email communications.
- Monitored crowd control measures to maintain guest safety around popular attractions.
Education
Associate of Arts - Animation
Suffolk County Community College
Selden, NY12-2026
Skills
- Animation techniques
- Customer service and support
- Team collaboration
- Attention to detail
- Time management
- Communication skills
- Academic excellence
- Flexible scheduling
- Patience and empathy
- Reliability and punctuality
- Strong teamwork
- Customer service
Timeline
Floor Staff Member
Regal Cinemas
09.2025 - 08.2026
Disney College Program Intern
Walt Disney Studios
02.2025 - 05.2025
Associate of Arts - Animation
Suffolk County Community College