Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacques Merrell

Smyrna,TN

Summary

I am an experienced and knowledgeable IT Business Analyst/Scrum Master/Product Manager with a demonstrated track record of leading, planning, scheduling, and handling the prioritization of strategies for high-profile initiatives. While being able to identify and document process improvements within an organization, I have the ability to translate complex concepts to audiences of all levels and technical understandings. I have strong knowledge and expertise in all facets of database management, analysis, reporting, technical implementations, QA processes, data migration, and change management within a deadline‐driven environment. I have advanced knowledge of broad business processes and procedures at multiple levels within an organization. I am able to collaborate across multiple departments and disciplines to provide the best possible solution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ScrumMaster

DaVita Inc.
Breentwood , TN
01.2019 - Current
  • Guides and coaches the development team on how to use Agile practices and principles to deliver high-quality products
  • Manage the daily agile meetings, coordinate tasks with the development team, support the product owner and make sure the sprint operates smoothly
  • Assist team members with evaluating their capacity and aligning sprint goals based on that capacity
  • Help their product owner and development team achieve sprint goals
  • Effective communicator to ensure development blockers and risk clarity for successful delivery.
  • Remove impediments to meeting sprint goals
  • Documenting, coordinating, and managing cross-team dependencies to keep projects on track

IT Business Analyst

DaVita Inc
Brentwood, TN
01.2018 - 01.2019
  • · Work directly with client departments, senior management, and vendors to gather technical and non-technical requirements to successfully lead the implementations across many clients within constraints
  • · Collaborate with members of the core implementation and development teams on the definition and design of testing procedures
  • · Present clear requirements to Software Developers and worked through all questions regarding said requirements.
  • · Develop SSRS reports for the multiple applications
  • · Create and deploy SQL queries for use in reporting and internal use
  • · Work in an agile team environment collaborating with other Business Analysts, Developers, Quality Assurance Analyst, Techincal Analyst, Project Managers, and Client Support Specialist across multiple projects
  • · Help define best practices to drive efficiency and collaboration among product development, QA teams, and database teams to ensure project timelines are met
  • · Work with the Quality Assurance team to monitor the testing process to ensure that business results were adequately tested with minimal risk
  • · Monitored, measured, and analyzed metrics to ensure customer satisfaction and promised business value
  • · Create all user documentation for support and maintenance issues that occur in the production environment
  • · Work with the Project Manager to ensure that all documentation is completed for upcoming work
  • · Work with the Account Manager and client team(s) to plan UAT activities and complete system testing of client data to determine business requirements have been fulfilled
  • · Create custom queries to pull data from SQL databases for gap analysis
  • · Create dashboards with metric data monthly operating review presentation
  • · Report out patterns and blockers around the monthly releases for improvement
  • · Leads the daily stand up scrum meetings

Education

Associate of Science - • Work Directly With Client Departments, Senior Ma

Nashville State Community College
Nashville, TN

Skills

  • Process Improvement
  • Adaptability
  • Conflict Management
  • Business Intelligence
  • Training
  • Time Management
  • Agile Methodologies
  • User Stories
  • Sprint Planning
  • Scrum framework
  • Business Requirements
  • Excellent verbal and written communication
  • Excellent management of details
  • Strong understanding of agile processes and scrum

Certification

  • CSM certification SaFe

Timeline

ScrumMaster

DaVita Inc.
01.2019 - Current

IT Business Analyst

DaVita Inc
01.2018 - 01.2019

Associate of Science - • Work Directly With Client Departments, Senior Ma

Nashville State Community College

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Jacques Merrell