Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genet Luren Scott

Plantation,FL

Summary

Certified Scrum Master with over 20 years of experience in banking and project leadership. I am a strong communicator, detailed and always eager to learn and grow. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

ScrumMaster

National Commercial Bank Financial Group Jamaica
09.2017 - 01.2024
  • Guided teams in Scrum practices to improve project management efficiency.
  • Resolved team conflicts promptly to maintain a productive work environment.
  • Assisted in stakeholder engagement to align project objectives with business needs.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.

Payments Supervisor

National Commercial Bank Financial Group Jamaica
09.2000 - 01.2017
  • Facilitated communication between departments to improve operational efficiency.
  • Supervised daily operations of banking services and customer support teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with management to implement new banking policies and procedures.
  • Conducted performance evaluations to assess employee development and growth.
  • Coordinated team meetings to discuss goals, updates, and best practices.

Education

High School -

Immaculate Conception High For Girls
Kingston,Jamaica
01.1997

Skills

  • Team leadership
  • Problem solving
  • Adaptability
  • Communication skills
  • Time management
  • Team collaboration

Certification

  • Certified Scrum Master 2017
  • Certificate of Completion Agile Marketing 2021
  • Certificate of Completion Agile Project Management (ICP-APM) 2020
  • Project of the year Award 2022

Timeline

ScrumMaster

National Commercial Bank Financial Group Jamaica
09.2017 - 01.2024

Payments Supervisor

National Commercial Bank Financial Group Jamaica
09.2000 - 01.2017

High School -

Immaculate Conception High For Girls

Similar Profiles

CREATE PROFILE