Summary
Overview
Work History
Education
Skills
Technical Skills And Tools
Timeline
Generic

JACQUES OKUKA

Tampa,FL

Summary

Results-oriented leader with 10 years of data analysis experience in architectural coatings, industrial manufacturing, and retail operations. Specializes in data storytelling, market research, and client relationship enhancement to drive evidence-based strategic planning and revenue growth. Aligns cross-functional teams around actionable insights to support data-informed decision-making.

Overview

5
5
years of professional experience

Work History

Account Manager / Business Development

PPG Paints
Tampa, Florida
04.2024 - Current
  • Managed customer analytics cycle from data collection and segmentation to insight generation, providing strategic recommendations that informed sales and marketing leadership decisions.
  • Analyzed regional market data and customer purchasing patterns to develop territory growth strategies, achieving 12-18% year-over-year revenue increases through data-informed account prioritization.
  • Produced market research reports synthesizing competitor positioning, pricing trends, and customer needs assessments, presenting findings quarterly to leadership to shape strategic planning.

Operations & Team Leadership

Target
South Burlington, Vermont
07.2023 - 04.2024
  • Leveraged operational performance data and workforce analytics to optimize store processes, increasing team productivity by 20% and elevating satisfaction scores to top-quartile in the district.
  • Conducted root cause analysis on performance gaps using dashboards and exception reporting; implemented corrective strategies, improving operational effectiveness within 30-60 day cycles.
  • Synthesized customer experience data from NPS feedback, surveys, and in-store observations to recommend service improvements, leading to adoption across multiple units.

Account Manager / Account Executive

Sherwin Williams Co
Saint Albans, Vermont
01.2021 - 06.2023
  • Led data-driven strategies for 50+ commercial and industrial accounts, leveraging CRM analytics and segmentation to identify $2M+ in incremental revenue.
  • Delivered quarterly business reviews to C-suite and regional VP stakeholders, presenting sales performance data and market share trends to inform strategic decisions.
  • Conducted competitive market analysis for 3 major product lines, synthesizing pricing intelligence and customer perception data into recommendations that improved win rates by 15%.

Education

MBA - Marketing

Southern New Hampshire University
Manchester, NH
05-2023

Bachelor of Science - Communications

Southern New Hampshire University
Manchester, NH
05-2018

Skills

  • Data storytelling
  • Statistical modeling
  • SQL
  • Tableau
  • Data segmentation
  • Sentiment analysis tools
  • Industry research databases
  • Microsoft PowerPoint
  • Market research
  • Salesforce CRM
  • Power BI
  • Google Analytics
  • Customer survey tools
  • Research platforms
  • Microsoft Excel
  • Project management tools

    • Technical Skills And Tools

    Microsoft Excel (Advanced), Power BI, Tableau, Google Analytics, Salesforce CRM, HubSpot, Market Research Platforms, Microsoft PowerPoint, Data Storytelling Frameworks, Google Slides, SQL, Data Segmentation & Analysis, Statistical Analysis, Microsoft 365 Suite, Google Workspace, Project Management Tools, Virtual Meeting Platforms, Competitive Intelligence Platforms, Industry Research Databases, Voice of Customer (VoC) Survey Tools, Social Listening & Sentiment Analysis Tools

    Timeline

    Account Manager / Business Development

    PPG Paints
    04.2024 - Current

    Operations & Team Leadership

    Target
    07.2023 - 04.2024

    Account Manager / Account Executive

    Sherwin Williams Co
    01.2021 - 06.2023

    MBA - Marketing

    Southern New Hampshire University

    Bachelor of Science - Communications

    Southern New Hampshire University
    JACQUES OKUKA