Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacques Sawadogo

New York,NY

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Courier

Amazon, Uber; Instacart
08.2018 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout delivery process.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within company.
  • Verified package information to check for accuracy and completeness.

Owner of Clothing and Computer Store

Self Employed
10.2016 - Current
  • Managed day-to-day business operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed approximatively 30 to 40 incoming daily call, emails and messages.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Information Technology Specialist

United Training Academy
03.2022 - 06.2022
  • Studied computer networking fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks.
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.

Education

Master of Arts - International Relations And Global Security

American Public University System
Charles Town, WV
12.2024

Master of Arts - Law

University of Ouaga II
Ouagadougou, Burkina Faso
11.2016

Bachelor of Arts - Law

University Of Ouaga II
Ouagadougou, Burkina Faso
10.2015

Skills

  • Research & Analysis: Proficient in qualitative and quantitative research methods, policy analysis, and geopolitical risk assessment
  • Communication: Strong writing and verbal communication skills; experienced in drafting reports, policy briefs, and presentations Carefully listen to instructions or complains for a proper execution or resolution
  • Cross-Cultural Competence: Experienced in working with diverse international peoples, and understanding different cultural perspectives
  • Languages: Proficient in French and English
  • Technical Skills: Microsoft Office Suite, Computer troubleshooting, software installation, hardware replacement
  • Customer Service, with excellent communication and problem solving ability, Relationship building and rapport maintenance

Certification

CompTIA IT Fundamentals+ (May 2022)


CITI Program: Social & Behavioral Research - Basic/Refresher (July 2024)

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Information Technology Specialist

United Training Academy
03.2022 - 06.2022

Delivery Courier

Amazon, Uber; Instacart
08.2018 - Current

Owner of Clothing and Computer Store

Self Employed
10.2016 - Current

Master of Arts - International Relations And Global Security

American Public University System

Master of Arts - Law

University of Ouaga II

Bachelor of Arts - Law

University Of Ouaga II

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Jacques Sawadogo