JACQUES SMITH
Concord,NC
Summary
U.S. Army veteran with an active Secret clearance, currently pursuing a Bachelor of Science in Cyber Operations at the University of Maryland Global Campus (Spring 2027). CompTIA Security+ and CySA+ certified (DoD 8570 compliant), with hands-on experience supporting enterprise systems, troubleshooting hardware and network issues, and maintaining operational uptime in fast-paced, mission-critical environments.
Through my military service, I developed a strong foundation in mission readiness, accountability, and performing under pressure—qualities I now apply to securing and supporting critical technology systems. In my civilian technical roles, including supporting infrastructure and customer systems at NCR, I strengthened my ability to diagnose complex technical challenges, ensure system reliability, and sustain operational continuity.
I am seeking opportunities with defense contractors supporting DoD and federal missions in System Administration, Cybersecurity Analyst, or SOC roles, where I can combine my military discipline, technical expertise, and commitment to protecting national security and safeguarding critical infrastructure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Engineer
NCR Corporation
Charlotte, NC
11.2023 - 12.2024
- Delivered Tier I/II technical support for enterprise and customer-facing production systems, ensuring minimal downtime, and maintaining operational continuity in high-availability environments.
- Diagnosed and resolved complex hardware, software, and network connectivity issues while adhering to security best practices, and supporting secure endpoint configurations in time-sensitive environments.
- Utilized documented procedures, ticketing systems, and escalation protocols to manage incidents efficiently, reduce repeat issues, and support the continuous improvement of system reliability and security posture.
Postal Service Clerk
United States Postal Service
Charlotte, NC
01.2016 - 12.2021
- Managed sensitive customer and operational data in accordance with confidentiality and integrity standards, ensuring proper handling of information within secure and compliance-driven environments.
- Maintained detailed technical documentation, incident records, and system logs to support audit readiness, compliance requirements, and continuous process improvement initiatives.
- Resolved user inquiries and technical issues efficiently while adhering to service-level agreements (SLAs), maintaining high performance metrics, and supporting operational security standards.
Infantryman
United States Army
01.2009 - 01.2013
- Maintained operational security (OPSEC) and controlled access to sensitive information and restricted locations to ensure compliance with security protocols
- Executed standardized procedures consistently during mission operations, ensuring accuracy, safety, and mission success
- Developed leadership, situational awareness, and decision-making skills while mentoring team members and supporting operational readiness
Education
Bachelor of Science (B.S.) - Cyber Operations
University of Maryland Global Campus
05-2027
Skills
- Cybersecurity
- Network Security
- Vulnerability Assessment
- Problem Resolution
- Information Assurance
- Incident Response
- Risk Management
- Cloud Security
- Penetration Techniques
Technical Competencies
Microsoft Office Suite 365, Google Workspace, SharePoint, Adobe, Mac, Microsoft Windows, Linux, C, C++, JavaScript, Python, SQL, PHP
Certification
CompTIA Security+ and CySA Certified
Timeline
Customer Engineer
NCR Corporation
11.2023 - 12.2024
Postal Service Clerk
United States Postal Service
01.2016 - 12.2021
Infantryman
United States Army
01.2009 - 01.2013
Bachelor of Science (B.S.) - Cyber Operations
University of Maryland Global Campus