Jacquetta Ray
2378 W North Bend Rd Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Support and Service
Southwest Airlines
02.2022 - Current
- Assisting Customers with booking air and car reservations.
- Offering solutions when travel is interrupted.
- Answering questions about policy and procedure.
Key Holder
Stein Mart
12.2000 - 11.2020
- Assisted in opening and closing of store,
- Assisted with planogram changes including store map, wall, fixture and merchandising mix.
- Trained and coached new sales associates as needed to help them quickly get acclimated to the team.
Customer Service Representative
Anthem
09.2018 - 03.2020
- Responded to customer questions via telephone and written correspondence regarding insurance benefits and eligibility.
- Provided solutions and recommendations, using a empathetic approach and demeanor.
- Analyzed problems and provided information/solutions.
Customer Service Representative
Great American Insurance Company
08.2010 - 01.2012
- Completed inbound/outbound calls pertaining to insurance verification.
- Performed data entry and processing of insurance documents.
- Assisted associates with problem resolutions.
Education
Associate of Applied Science - Business
University of Cincinnati
Cincinnati, OHSkills
- Customer Service Excellence
- Problem Resolution
- Data Entry
- Active Listening
- Time Management
- Customer service and assistance
Timeline
Customer Support and Service
Southwest Airlines
02.2022 - Current
Customer Service Representative
Anthem
09.2018 - 03.2020
Customer Service Representative
Great American Insurance Company
08.2010 - 01.2012
Key Holder
Stein Mart
12.2000 - 11.2020
Associate of Applied Science - Business
University of Cincinnati
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