JacQuetta Lofton
Tampa,FL
Summary
Over 7+years experience of cross-functional collaborations with managers and senior leaders to administer HR service solutions, effectively overseeing a variety of high priority tasks, demonstrating strong workflow coordination, time-management, and leadership skills. Utilized Microsoft Office Applications and HRIS software to deliver clear and concise verbal and written communications, analyze and report HR data that helped inform company recruitment, engagement, retention, leave management, and legal compliance efforts. Identified, documented, supported, and resolved employee relations issues as necessary to achieve immediate and long-term performance management goals and objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Development, Volunteer & House Manager
Lofton Home
11.2021 - Current
- Keenly focused on identifying in-demand skills aimed to improve, build, and nurture knowledge base, translating to career advancement and increased overall job satisfaction
- Works with educational programs to support and advocate for youth academic fundraising initiatives
- Demonstrates strong commitment and compassion for the community by providing meals or clothing to those in need
- Utilizes strong communications and time management skills to execute team-oriented tasks and projects
- Firm understanding of organizational, leadership, and project management skills to oversee the day-to-day maintenance of private residence
- Partners with the homeowner to plan, administer, and execute all required household budgetary responsibilities
- Coordinate and manage household planning schedules and special events, and consult family about important calendar dates
- Supervise and liaise with external vendors on agricultural activities and service projects to maintain home's profitability
- Prepare healthy and nutritious meals based on the household's acceptable eating standards and guidelines
- Ensures that administrative functions and any necessary changes to the household are prioritized efficiently.
HR Compliance Specialist / Recruiter
Dex Imaging, LLC (A Staples Inc. Company)
11.2016 - 11.2021
- Researched and monitored legislative changes, partnered with external legal team and parent company's policy and governance committee to enhance knowledge associated with regulatory compliance reporting requirements
- Safeguarded compliance with HR policies and procedures with all employees and advised managers on ongoing compliance improvements
- Complied with all legal requirements and adhered to personal data privacy regulations
- Reviewed and distributed correspondence on new and updated state laws, regulations and actions that impact employers
- Retained and audited physical files and stored digital personnel records within the HRIS database
- Promoted managers understanding of all aspects of employee experience, performance, and employment law matters
- Provided coaching support on company policy-related questions and concerns, and recommended resolution of issues
- Strengthened employee relations investigations, performance improvement plans and exit interviews by ensuring that case files were maintained with appropriate documentation, including, grievance procedures, disciplinary and adverse actions, performance-based actions, and reasonable accommodations
- Ensured that all employee matters were handled with consistency and fairness without discrimination
- Liaised with managers and the corporate training team on general employment law compliance questions/issues, helped to organize and design curriculum, conduct audits, and schedule and administered routine compliance training to multi-state employees and managers
- Maintained a fluent understanding of all elements of the HR function and worked closely with managers to identify ways to enhance the employee experience, while consistently driving peer engagement and reducing employee turnover
- Supported payroll activities by conducting a review of job changes, transfers, and job classification requests, initiating multi–state tax registrations, responding to benefit and wellness plan inquiries, generating health insurance enrollment reports, 401(k) retirement plan cancellations, and completing annual benefits compliance reporting
- Achieved necessary budget approvals to create employee engagement plans and talent development opportunities, increasing employee engagement by 30% while consistently broadening HR Services both internally and externally
- Developed, presented, and implemented a formal employee grievance process manual and Manager's Guide/SOP, conveyed courses of action, generated internal communications and FAQs regarding company protocols and processes, and other hr compliance-related written works
- Handled employee notices and responses for FMLA, ADA accommodations, disability leave cases: tracked eligibility, created post-leave (return to work) letters, and built rapport with benefits providers/administrators as needed
- Executed risk management process and communications for all workplace incidents (auto accidents, work-related injuries and illnesses, leaves of absences, etc.), including responding to agency unemployment claim hearings and appeals
- Compiled, researched and analyzed data for annual OSHA 300 Reporting using company's incident tracking software, routinely implemented safety awareness and promotional campaigns, reducing monthly workers’ compensation claims by 5%
- Partnered with hiring managers to identify job openings, prepared job descriptions, post open positions, generated offer letters, and review non-compete agreements in support of recruitment policies and procedures, while continuously advocating for workplace DEI initiatives
- And ensured that annual EEO-1 reports were prepared and filed in a timely manner
- Assisted with operations and tracked effectiveness of new hire onboarding plans in collaboration with background vendors, hiring managers, and candidates to identify issues affecting recruitment and ensuring timely and thorough completion of e-verify/ I-9 processing, and background checks (including pre-employment drug tests, MVR and Criminal History) in accordance with Fair Credit Reporting Act (FCRA).
Stay-at-Home Parent
Lofton Home
04.2015 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Recruiter/HR Specialist
Lyons HR (PEO)
07.2014 - 04.2015
- Interviewed, screened, and recruited job applicants to fill entry level, professional and technical job openings
- Partnered with clients to address staffing needs while delivering superior customer service through verbal and written communication
- Created and managed personnel files using HRIS (Temps Plus) and generated reports from database
- Conducted new hire orientation to associates, tracked time and attendance, and handled termination processing
- Focused on effectively resolving employee relations issues and client grievances company practices and policies.
Human Resources Coordinator (Seasonal)
Lowe’s Home Improvement
02.2014 - 07.2014
- Updated and maintained employee personnel files, assisted with payroll processing and store scheduling
- Assisted with on-site interviews, conducted employee orientations, training, and employment verification requests
- Proctored quarterly emergency management training, safety compliance meetings, and other special projects as needed.
Education
Master of Science in Management (Human Resources) -
Purdue University Global (formerly Kaplan University)
01.2012
Paralegal Certificate, ABA Approved -
Kaplan Career Institute
Nashville, TN01.2006
Bachelor of Arts in Political Science with a minor in Public Administration -
Alabama State University
Montgomery, AL01.2003
Skills
- MS Office Suite
- Word
- Excel
- PowerPoint
- ExponentHR/Kronos (UKG)
- SharePoint
- HRIS Implementation
- HR Policies & Procedures
- Leave Management
- EEO/AA Compliance Reporting
- Time Management
- Public Speaking
- Written and Oral Communications
- Staff Presentations
- FMLA Knowledge
- New Hire Onboarding
- Employment Law Knowledge
- Resource Management
Affiliations
Society for Human Resources Management (General Membership)
American Association of Notaries
Targeted Role
HR Professional
Personal Information
Title: MSM, SHRM-CP
Certification
- Notary Public Commission, State of Florida, 4/2023 to 4/2027
- SHRM-CP, Society for Human Resources Management, 6/2022 to 11/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Professional Development, Volunteer & House Manager
Lofton Home
11.2021 - Current
HR Compliance Specialist / Recruiter
Dex Imaging, LLC (A Staples Inc. Company)
11.2016 - 11.2021
Stay-at-Home Parent
Lofton Home
04.2015 - 11.2016
Recruiter/HR Specialist
Lyons HR (PEO)
07.2014 - 04.2015
Human Resources Coordinator (Seasonal)
Lowe’s Home Improvement
02.2014 - 07.2014
Master of Science in Management (Human Resources) -
Purdue University Global (formerly Kaplan University)
Paralegal Certificate, ABA Approved -
Kaplan Career Institute
Bachelor of Arts in Political Science with a minor in Public Administration -
Alabama State University