Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jacquez Thomas

Joliet,IL

Summary

Dynamic customer service professional with a proven track record at Family Dollar, excelling in cash handling and inventory management. Recognized for fostering customer loyalty through effective communication and problem-solving skills. Committed to enhancing sales potential while maintaining a high-energy attitude in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Family Dollar
Joliet, IL
05.2025 - Current
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Team Member

KFC
Joliet, IL
08.2023 - 03.2025
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Answered phone calls regarding inquiries about products or services.
  • Resolved customer issues promptly in a professional manner.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.

Dishwasher

Matty's Grill
Shorewood, IL
05.2022 - 08.2022
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Education

High School Diploma -

Joliet West
Joliet
05-2025

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Sales promotion
  • Point of sale operation
  • Effective communication
  • Problem solving
  • Decision-making
  • High-energy attitude
  • Multi-task management
  • Active listening

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Customer Service Representative

Family Dollar
05.2025 - Current

Team Member

KFC
08.2023 - 03.2025

Dishwasher

Matty's Grill
05.2022 - 08.2022

High School Diploma -

Joliet West