Jacquice Bolden
Phenix City,AL
Overview
10
10
years of professional experience
Work History
Online Grocery Associate
Walmart
Columbus,Ga
05.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Assistant Store Manager
Family Dollar Stores Inc.
Phenix City, AL
10.2018 - 07.2023
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Recruited and hired individuals demonstrating passion, dedication and added value to team
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Leveraged ERP software to coordinate and enhance inventory delivery
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
Customer Service Representative
Afni
Columbus, GA
05.2014 - 05.2015
- Attracted potential customers by answering product and service questions; suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintained financial accounts by processing customer adjustments
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
Education
High School Diploma -
Central High School
01.2012
Skills
- Medical Coding
- HIPAA knowledge
- Medical Billing
- Insurance Verification
- Provider Relations
- Interpersonal abilities
- Payment posting
- Claims Processing
- Insurance Claims
- Insurance claims processing
- Medical Terminology
- Critical Decision-Making
- Inbound and Outbound Calling
- System implementation
- Senior leadership support
- Payment Processing
- Customer Relations
- Promotional support
- Business development understanding
- Conflict Resolution
Online ordering familiarity
Accurate money handling
Delivery management
Lift up to [Number] pounds
Product knowledge
Business Management
Payment verification
Teamwork and Collaboration
Sorting and labeling
Training and Development
Timeline
Online Grocery Associate
Walmart
05.2023 - Current
Assistant Store Manager
Family Dollar Stores Inc.
10.2018 - 07.2023
Customer Service Representative
Afni
05.2014 - 05.2015
High School Diploma -
Central High School