Jacquie Cooper
Minot
Summary
Dynamic professional with a proven record in operational management, budget oversight, and staff training. Expertise in process improvement and strategic planning, driving efficiency and enhancing team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Suite Inn
Suite Inn LLC
Minot
01.2022 - Current
- Directed daily operations to ensure efficiency and quality standards.
- Allocated budget and distributed resources across departments to support operational needs.
- Oversaw staff recruitment, training, and performance evaluations.
- Facilitated communication between executive team and department managers.
- Implemented process improvements to enhance operational workflows.
- Developed strategic plans aligning with organizational goals and objectives.
- Coordinated cross-functional projects to drive collaboration among teams.
- Monitored industry trends to inform business strategy adjustments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to inform business development planning and strategy.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager
Comfort Inn by Choice Hotels
Miles City
05.2009 - 08.2017
- Directed daily operations to ensure efficiency and quality standards.
- Managed budget allocation and resource distribution across departments.
- Oversaw staff recruitment, training, and performance evaluations.
- Streamlined communication between executive team and department managers to enhance decision-making.
- Implemented process improvements to enhance operational workflows.
- Crafted strategic plans to align departmental initiatives with organizational goals.
- Coordinated cross-functional projects to drive collaboration among teams.
- Monitored industry trends to inform business strategy adjustments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Formulated business plans to guide strategic decisions towards achieving long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
Cradock High
Virginia Beach, VA07-1983
Skills
- Operational management
- Budget management
- Strategic planning
- Process improvement
- Customer relationship management
- Sales tracking
- Performance evaluation
- Staff training
- Training & Development
- Facility management
- Guest relations
- Decision-making
- Problem solving
- Time management
- Team building
- Conflict resolution
- Collaboration
- Organizational skills
- Attention to detail
- Dependable and responsible
- Verbal communication
- Financial analysis
- Record Keeping
- Problem resolution
- Networking
Certification
Choice International Certificates
Timeline
Suite Inn
Suite Inn LLC
01.2022 - Current
General Manager
Comfort Inn by Choice Hotels
05.2009 - 08.2017
High School Diploma -
Cradock High